Gustavo Maciel Email & Phone Number

São Paulo, Brazil

São Paulo, Brasil

Strategic Performance Leadership:• Undertook diverse responsibilities encompassing Performance Analysis, Process Optimization, Performance Management, Data Analysis, and Leadership.Proficient Data Insight Generation:• Showcased expertise in efficient data collection and analysis, consistently deriving actionable insights that pinpoint improvement opportunities.Goal-Oriented Leadership:• Adeptly set unambiguous goals, leading teams with a visionary approach that… Show more Strategic Performance Leadership:• Undertook diverse responsibilities encompassing Performance Analysis, Process Optimization, Performance Management, Data Analysis, and Leadership.Proficient Data Insight Generation:• Showcased expertise in efficient data collection and analysis, consistently deriving actionable insights that pinpoint improvement opportunities.Goal-Oriented Leadership:• Adeptly set unambiguous goals, leading teams with a visionary approach that aligned with the broader organizational objectives.Cross-Functional Collaboration Champion:• Fostered cross-departmental collaboration, ensuring seamless coordination that enhanced overall efficiency and effectiveness. Show less

São Paulo, Brasil

Data Analysis and Performance Optimization:• Performed meticulous data analysis, measuring performance metrics to identify opportunities for process optimization and operational efficiency.Actionable Insights for Strategic Growth:• Developed comprehensive metrics that yielded actionable insights, playing a pivotal role in shaping informed strategic decisions for the organization's growth.Forecasting, Predictive Modeling, and Stakeholder Synergy:• Leveraged… Show more Data Analysis and Performance Optimization:• Performed meticulous data analysis, measuring performance metrics to identify opportunities for process optimization and operational efficiency.Actionable Insights for Strategic Growth:• Developed comprehensive metrics that yielded actionable insights, playing a pivotal role in shaping informed strategic decisions for the organization's growth.Forecasting, Predictive Modeling, and Stakeholder Synergy:• Leveraged forecasting and predictive modeling techniques to enhance performance predictions and guide future strategies. Collaborated closely with stakeholders to streamline workflows, optimizing processes and fostering cross-functional synergy.Value-Driven Insights for Organizational Excellence:• Demonstrated an unwavering commitment to delivering insights that added substantial value, contributing to optimized metrics and ultimately fostering organizational excellence. Show less

São Paulo, Brazil

Through my expertise in driving digital transformation and strategic project advisory, I've consistently delivered cost-effective solutions, operational excellence, and innovation across industries.Digital Transformation Leadership:• Enabled digital transformation across industries for both public and private companies, delivering cost-effective plans with aggregated ROI and operational excellence.Strategic Project Advisory:• Advised planning, strategy, and execution of… Show more Through my expertise in driving digital transformation and strategic project advisory, I've consistently delivered cost-effective solutions, operational excellence, and innovation across industries.Digital Transformation Leadership:• Enabled digital transformation across industries for both public and private companies, delivering cost-effective plans with aggregated ROI and operational excellence.Strategic Project Advisory:• Advised planning, strategy, and execution of key projects for a major Brazilian bank, driving innovation in time-to-market and customer-centricity. Show less

São Paulo, Brasil

Through strategic program design, executive collaboration, process enhancement, and technical mentorship, I have consistently demonstrated my commitment to driving innovation, fostering excellence, and delivering impactful outcomes in complex business landscapes.Customer Success Program Design and Implementation:• Orchestrated the design and deployment of CCEP (Cognizant Customer Excellence Program) for LATAM, a pivotal customer advocacy initiative.• Developed innovative KPIs… Show more Through strategic program design, executive collaboration, process enhancement, and technical mentorship, I have consistently demonstrated my commitment to driving innovation, fostering excellence, and delivering impactful outcomes in complex business landscapes.Customer Success Program Design and Implementation:• Orchestrated the design and deployment of CCEP (Cognizant Customer Excellence Program) for LATAM, a pivotal customer advocacy initiative.• Developed innovative KPIs, including NPS and Market Comparison, enhancing customer insights.• Formulated a global framework to institutionalize CCEP, collaborating with executives on execution strategies.Executive Advisory and Action Plans:• Advised executives on impactful action plan execution, ensuring alignment with program objectives.• Enabled real-time data delivery through the Qlik Sense dashboard, providing sales executives with customer satisfaction insights.Process Enhancement and Certification:• Successfully led the adoption of CMMI Level 5 V2.0 process and methodologies, attaining certification.• Streamlined processes, conducted risk and opportunity assessments, and ensured compliance with contracts and agreements.Knowledge Sharing and Community Building:• Organized events and Town Halls to promote best-in-class practices and foster innovation in process definition, Knowledge Transfer, and Continuous Improvement.• Presented detailed Status Reports on Governance to Executive Leadership.Product Ownership and Technical Mentoring:• Acted as the Product Owner for Qlik Sense Server LATAM implementation, overseeing successful deployment.• Supported the Cognizant Brazil Graduation Program, providing status reports and facilitating group integration through engaging activities. Show less

São Paulo, Brazil

Leadership and Methodologies:• Led a developer's team, utilizing Kanban and Agile Methodologies, to implement new features across diverse systems, driving innovation and efficiency.Strategic Collaboration:• Collaborated closely with the Risk Management team, providing technical leadership and risk mitigation support for high-revenue accounts, ensuring seamless operations and customer satisfaction.Continuous Improvement and Advisory:• Played a pivotal role by advising… Show more Leadership and Methodologies:• Led a developer's team, utilizing Kanban and Agile Methodologies, to implement new features across diverse systems, driving innovation and efficiency.Strategic Collaboration:• Collaborated closely with the Risk Management team, providing technical leadership and risk mitigation support for high-revenue accounts, ensuring seamless operations and customer satisfaction.Continuous Improvement and Advisory:• Played a pivotal role by advising key stakeholders and actively participating in Lean Kaizen programs, fostering a culture of continuous improvement and driving organizational excellence.Operational Enhancement:• Applied ITIL Methodology to support the Billing Process (Oracle BRM) for multinational companies, contributing to enhanced operational efficiency and streamlined processes.Efficiency Optimization:• Strategically refactored procedures and code, resulting in streamlined processes, significant cost reduction, and a substantial boost in productivity.Technical and Business Analysis Expertise:• Demonstrated an adept understanding of Oracle Exadata, Data Warehouse, ETL Process, Oracle Middleware, ODI, SOA Architecture, and proficiently managed databases to ensure robust system performance and integration.• Thoroughly analyzed and meticulously designed business requirements for seamless integration into the back-office system, aligning systems with the overarching organizational goals.Risk Mitigation and Business Continuity:• Expertly mapped integration services to mitigate potential risks, designing a global system integration strategy through Oracle Service Bus to ensure business continuity and risk management. Show less

Kiel, Schleswig-Holstein, Germany

International IAESTE Experience:• Gained global exposure and insights through participation in the IAESTE program.Algorithm Complexity Research Support:• Collaborated with researchers to delve into Algorithm Complexity studies.Cultural Proficiency - German Context:• Deepened understanding of German culture, fostering cultural appreciation and integration.

São Paulo

Process documentation and optimization:• Responsible for documenting all company processes and identify optimal solutions for system improvements.Business requirement analysis and design:• Analyzed business requirements from corporate areas and translated them into system designs.ERP integration and cost efficiency:• Successfully integrated ERP (Protheus | Microsiga | ADVPL) with banks, resulting in reduced costs and increased finance team productivity.ISO:9001… Show more Process documentation and optimization:• Responsible for documenting all company processes and identify optimal solutions for system improvements.Business requirement analysis and design:• Analyzed business requirements from corporate areas and translated them into system designs.ERP integration and cost efficiency:• Successfully integrated ERP (Protheus | Microsiga | ADVPL) with banks, resulting in reduced costs and increased finance team productivity.ISO:9001 certification leadership:• Played an active role in the ISO:9001 process elaboration, leading to the successful achievement of certification.Business Intelligence expertise:• Led the creation of Business Intelligence processes and designed Data Warehouse for the development of QlikView dashboards.CRM tool enhancement:• Designed and developed new features for the CRM tool (PHP), contributing to its improved functionality.Elicitation and collaboration:• Collaborated with stakeholders to gather requirements and ensure alignment of systems with business needs. Show less

Specialization

Bachelor'S Degree