Gustavo M. Email & Phone Number

Fundão, Pt

Fundão, Castelo Branco, Portugal

Contemporary fiction Writer.• 2023-2024: "Os Macacos de Wilson" (eBook & printed: Amazon publishing | printed: Clube de Autores publishing)• 2024: "Wilson's Chimps" (eBook: Amazon publishing)

Fundão, Castelo Branco, Portugal

• Instrumentalist, Arranger, Composer, Conductor, Director and Music Producer for live performances and recording (singles, CDs, DVDs and videoclips with international release)• Live performances and recordings (soundtracks) for Television and Radio shows• Music Instructor• Solo career, performing all administrative, sales, media relations and stage related tasks, getting spontaneous radio coverage in England, USA, Italy, Spain, Portugal, France, Germany, Croatia, Netherlands… Show more • Instrumentalist, Arranger, Composer, Conductor, Director and Music Producer for live performances and recording (singles, CDs, DVDs and videoclips with international release)• Live performances and recordings (soundtracks) for Television and Radio shows• Music Instructor• Solo career, performing all administrative, sales, media relations and stage related tasks, getting spontaneous radio coverage in England, USA, Italy, Spain, Portugal, France, Germany, Croatia, Netherlands, Mexico, Peru and Brazil and performing live in Portugal Show less

Portugal

Fundão, Castelo Branco, Portugal

• Strategical development associated with the demands of the business units.• Management activities and development of different projects.• Organization of meetings to review services, performance and quality of projects.• Risk management and solution designs, with preventive and corrective actions alongside customers.• Identification of the projects' scope and management with customers and users.

Based In Fundão, Working For Europe & Americas

• Understandment of the needs and facilitation of the negotiation of requirements amongst multiple stakeholders.• Analysis of users concerns & requests for system features and uses; identification and direction of recommendations regarding applications, modifications, and enhancements to existing systems to accommodate user needs.• Facilitation of design sessions with the IT Team to define solutions.• Creation, analysis and validation of detailed functional specifications.•… Show more • Understandment of the needs and facilitation of the negotiation of requirements amongst multiple stakeholders.• Analysis of users concerns & requests for system features and uses; identification and direction of recommendations regarding applications, modifications, and enhancements to existing systems to accommodate user needs.• Facilitation of design sessions with the IT Team to define solutions.• Creation, analysis and validation of detailed functional specifications.• Assistance and provision of support to final users, serving as a liaison between final users and Core Business and IT Teams.• Analysis, troubleshoot and prioritization of issues affecting the final users, working closely with the CoreBusiness and IT teams on the necessary corrections.• Performance of functional, regression, stress and usability tests on new (implementation) and existent functionalities.• Development and preparation of user manuals & training materials and provision of support for system user training workshops.• Monitoring of data quality and actively contribution to the upgrading of Master data used in the system.• Continuous improvement of processes and tool user experience. Show less

Based In Fundão, Working For Europe & Americas

• Understandment of the needs and facilitation of the negotiation of requirements amongst multiple stakeholders.• Analysis of users concerns & requests for system features and uses; identification and direction of recommendations regarding applications, modifications, and enhancements to existing systems to accommodate user needs.• Facilitation of design sessions with the IT Team to define solutions.• Creation, analysis and validation of detailed functional… Show more • Understandment of the needs and facilitation of the negotiation of requirements amongst multiple stakeholders.• Analysis of users concerns & requests for system features and uses; identification and direction of recommendations regarding applications, modifications, and enhancements to existing systems to accommodate user needs.• Facilitation of design sessions with the IT Team to define solutions.• Creation, analysis and validation of detailed functional specifications.• Assistance and provision of support to final users, serving as a liaison between final users and Core Business and IT Teams.• Analysis, troubleshoot and prioritization of issues affecting the final users, working closely with the CoreBusiness and IT teams on the necessary corrections.• Performance of functional, regression, stress and usability tests on new (implementation) and existent functionalities.• Development and preparation of user manuals & training materials and provision of support for system user training workshops.• Monitoring of data quality and actively contribution to the upgrading of Master data used in the system.• Continuous improvement of processes and tool user experience. Show less

Based In Fundão, Working For Sweden

• Management of risks and resolution of issues that affect the release scope, schedule and quality.• Measurement and monitoring of the release progress, ensuring that application releases are delivered on time and that they meet or exceed expectations.• Coordination of release content and effort, based on the service request backlog, pending service requests, third party applications or operating system updates.• Communication of key project plans, commitments and changes, including… Show more • Management of risks and resolution of issues that affect the release scope, schedule and quality.• Measurement and monitoring of the release progress, ensuring that application releases are delivered on time and that they meet or exceed expectations.• Coordination of release content and effort, based on the service request backlog, pending service requests, third party applications or operating system updates.• Communication of key project plans, commitments and changes, including requirements, QA plans, schedule, and scope changes.• Management of relationships and coordination of work between different teams at different locations.• Deployment production and run of Implementation Plans.• Continuous improvement of processes and flows, optimizing the traceability, analysis and transparency of management tool data on the performed deliveries.• Maintenance of release repositories and management of key information, such as build and release procedures, dependencies, notification lists and checklists.• Performance of hardware functional tests using the latest builds, prior to its delivery to the client. Show less

São Paulo E Região, Brasil

• Negotiation and management of quotations• Supplier base registration and management• Operational support to Procurement leaders• Customer and supplier relationship management• Saving development and control• Development and updating of instructional material• Contractual management and interaction with the Legal department• Compliance maintenance, including management and support for supplier (+900) adherence to the General Data Processing Regulation… Show more • Negotiation and management of quotations• Supplier base registration and management• Operational support to Procurement leaders• Customer and supplier relationship management• Saving development and control• Development and updating of instructional material• Contractual management and interaction with the Legal department• Compliance maintenance, including management and support for supplier (+900) adherence to the General Data Processing Regulation (GDPR)• Search and supplier registration support for the client• Intermediation with the Accounts Payable and related invoicing departments• Issue and changes of Purchase Orders• Database maintenance Show less

São Paulo E Região, Brasil

• Propaganda optimization – definition of products, goals, image preparation and adaptation, research and steering of target audience and media• Preparation of releases and press releases (Portuguese and English), research and targeting of national and international media, clipping, image advisory, restructuring and maintenance of websites, transmission and negotiation with radio and television• Media services assistance and negotiation

São Paulo E Região, Brasil

• Verification, monitoring and follow-up of processes and deadlines, making contacts and producing attendance reports with emphasis on processes not satisfactorily solved from the customer's point of view• Conduction of studies and preparation of reports aiming to enhance processes' optimization and to achieve a more efficient customer service, including projects for Software optmization - focused on the User Experience - and functional tests of software updates• Management of customer… Show more • Verification, monitoring and follow-up of processes and deadlines, making contacts and producing attendance reports with emphasis on processes not satisfactorily solved from the customer's point of view• Conduction of studies and preparation of reports aiming to enhance processes' optimization and to achieve a more efficient customer service, including projects for Software optmization - focused on the User Experience - and functional tests of software updates• Management of customer satisfaction survey tool (based on Net Promoter Score, Customer Satisfaction Score and Customer Effort Score), including deployment, development, technical content review, presentations and direct support to the strategic departments (Marketing and CRM management), questionnaire creation, development and emailing, technical maintenance and editing (text and HTML) and direct intermediation with international supplier• Support to Call Centre and to external and internal partners• Preparation and disclosure of procedures and internal communications• Audit of telephone recordings• Management of the cancellation of insurance, including management of the relevant documentation• Preparation and conduction of Call Centre training emphasis on the operating system and on service procedures• Interface with the commercial and IT areas for the administration of the database, including the secure management of manual changes Show less

São Paulo E Região, Brasil

• Receptive and active ombudsman service and also for products like extended warranty and burglary & theft warranty• Telephone service to customers providing product information and advice on opening and consulting claims, negotiations on terms and procedures, cancellation of insurance, claims' registration and other matters pertaining to the company's products• Data collection of the operational failures and preparation of management reports

São Paulo Area, Brazil

• Preparation of releases and press releases (Portuguese and English), research and targeting of national and international media, clipping, image advisory, restructuring and maintenance of websites, transmission and negotiation with radio and television

São Paulo E Região, Brasil

• Propaganda optimization – definition of products, goals, image preparation and adaptation, research and steering of target audience and media• Preparation of releases and press releases (Portuguese and English), research and targeting of national and international media, clipping, image advisory, restructuring and maintenance of websites, transmission and negotiation with radio and television• Organization of shows and events - contacts, schedules (rehearsals and presentations)… Show more • Propaganda optimization – definition of products, goals, image preparation and adaptation, research and steering of target audience and media• Preparation of releases and press releases (Portuguese and English), research and targeting of national and international media, clipping, image advisory, restructuring and maintenance of websites, transmission and negotiation with radio and television• Organization of shows and events - contacts, schedules (rehearsals and presentations), budget, general logistics (equipment, transportation, etc.), map and stage assembly, promotion and other related activities Show less

São Paulo Area, Brazil

• Instructor of bass guitar, acoustic guitar, electric guitar and music theory

São Paulo Area, Brazil

• Corporate Training in Group Dynamics with an emphasis on activities related to development of qualitative relationship and to teamwork

São Paulo E Região, Brasil

• Propaganda optimization – definition of products, goals, image preparation and adaptation, research and steering of target audience and media• Preparation of releases and press releases, research and targeting of national and international media, clipping, image advisory, restructuring and maintenance of websites, transmission and negotiation with radio and television

São Paulo E Região, Brasil

• Instructor of bass guitar, acoustic guitar, electric guitar and music theory

São Paulo E Região, Brasil

• Instructor of bass guitar, guitar, electric guitar and music theory

São Paulo Area, Brazil

• Instrumentalist (bass guitar) of “Produzindo Música com Demma K” TV show, worldwide broadcasted by TV Cia. Da Música

Cnc (Computer Numerical Control) Machining And Programming Technician

, Computer Programming