Microcity was the first Brazilian IT outsourcing company more than 35 years ago. We believe that the future would be the outsourcing of core activities to a full focus on core activities. Today we know it was a sure bet. Over that time, we have developed a business model that is fully oriented to customer results. We are an easy company to do business with, because here customer success comes first (and always has). As a people-oriented company, we believe that keeping an open communication channel is essential for the co-creation of unique, intelligent solutions that deliver results. Technology is a way to make the business grow and that's how we use it. In 2014, at the age of 30, we made another bet: the world of IT will be hybrid. Thus, we once again consolidate ourselves as pioneers, launching a business platform that guarantees the availability of the operation of the customers' private or public environment, all orchestrated by the Microcity services cloud. This is how our Cloud Trimodal was born, an exclusive concept on the market. In addition, to provide the solutions your business needs, we create an ecosystem of technologies and expertise from various partners and integrate them into our business platform.- Validation of the computers of the company Pague Menos through remote access in the different stores of the group.

IT consultancy for small and medium-sized companies, always proposing the best customized solutions for the infrastructure and data problems presented by the client company, as well as recommending software solutions to optimize the company's productivity.

- Monitoring and follow-up of activities in the NOC- Record and document all activities in the Helpdesk system (GLPI)- Fulfillment of requests from stores and CD regarding systems, hardware, CCTV and Internet- Management and maintenance of local and remote networks, performing the installation and configuration of computers and network assets and systems- Technical knowledge of TCP/IP, Dynamic and Static Routing, Servers, Managed Switch and monitoring of all stores in PRTG- Monitoring of all IT infrastructure activities of the DC and other stores.

Seal Telecom is a Brazilian multinational of Project Engineering, ISO 9001:2015 certified, which integrates the most advanced technologies and end-to-end solutions that, through our 11 own branches, serve all of Brazil, Argentina, Mexico, Chile, Colombia, Andean Region and USA. All the projects developed are carried out by our own highly qualified teams, anticipating problems and solutions, reducing the execution time and thus guaranteeing the final quality of our projects.- Attributions:- Develop and keep up-to-date IT infrastructure documentation, aiming at standardization and compliance with ITIL best practices and internal control requirements.- Report problems and situations of violation of the security policy, aiming to comply with internal rules and procedures.- Generate compliance reports according to internal policies and controls.- Plan and execute backup and restore routines and monitor the environment of servers and physical facilities (UPS, temperature, humidity, cameras, etc).– Handling of incidents reported by the SOC, dealing with what happened or directing the person in charge to direct vulnerability correction actions with those responsible.

Prolins is a different technology company. We believe in the power of Innovation to bring people together. We think of creativity and the strength of partnerships as an impetus to go further.We believe in arms, mind and open conversation, that eye to eye, which makes us see the best solutions. We are passionate about doing more, better and, of course, doing it your way. We do not give up competence and we have a constant commitment to excellence. All our ideas and ideals can be seen in each of our projects. All this, and even more, we can do for you, for your business and for your audience.- Attributions:- Provide technical support to the end customer of those marketed by the company.- Open technical calls for system repair and guide the customer with any doubts during the maintenance of the tool.- Monitor the progress of a call until it is completed and, at the end, confirm the solution of the problem with the customer.

The history of MAGNA LOCAÇÕES began more than 30 years ago. During this journey, Magna followed the evolution of civil construction and kept its philosophy renewed, becoming a reference in Shoring solutions, lifting equipment and vertical transport. In recent years, the company's evolution has been remarkable, as it has become more than a supplier of equipment, today it is an engineering company with projects that determine the final cost of the work. In addition, it is recognized for the quality of work, professionalism, suitability and respect for its suppliers, customers and employees. With its headquarters in Fortaleza, Magna Locações improves its services also manufacturing its equipment, making its brand a commitment to serve with quality. In 2008, it opened its branch in Natal and, later, branches in Recife and Mossoró, thus facilitating the expansion of the Magna brand to the entire Northeast region.Attributions:- Monitor IT infrastructure projects, from their planning, execution, control and closure- Ensure the quality of infrastructure services, monitoring the company's machine park- Selection of outsourced infrastructure companies to perform services- Server support and administration in virtualized environments with VMWare ESXi- Survey of infrastructure needs for installation of IT equipment,- Administration and support of AD, DNS, DHCP, VPN, GPO, VOIP, Backup services- Management and support of Structured Cabling, Telephony and CCTV- Ensure the standardization of internal processes, internally making documents related to the infrastructure and support area available.

Racional was founded in São Paulo, in 1971, to work in Engineering and Civil Construction throughout the national territory, basing its activities on high performance from the pre-construction stage to the definitive occupation of the projects. At the beginning of its activities, Racional developed projects in the industrial segment. It then expanded its operations to logistics parks, shopping centers, commercial buildings and mission-critical buildings, among other segments of the private market, facing each project as a new challenge, with its own characteristics, risks and unique opportunities.Currently, its strong presence in the corporate market, in B2B businesses in several segments, is a reflection of a corporate culture based on reliability, transparency and sustainability and which privileges the close relationship with customers, suppliers and employees.- Attributions:• Manage and support the construction site's IT infrastructure• Installation, Configuration and Support for VOIP Telephony• Provide instructions to users for the proper procedure for using equipment and systems• Management of notifications of incidents/problems at the construction site, always charging the progress of the resolution of calls with those responsible for solving or solving the problem.

With 61 years of existence, today Grupo Esplanada Brasil has been growing, conquering new states outside the Northeast and increasing the number of places in the region, which has led it to win important awards that demonstrate its quality. Among them are the “Líderes Sectoriais Nacionais”, by Gazeta Mercantil, in 2006, “Retail Trade” category, and the Top of Mind in most states where its stores are present. The Group's stores are present in Ceará, Pernambuco, Paraíba, Sergipe, Bahia, Maranhão, Distrito Federal, Rio Grande do Norte, Alagoas, Maceió, Piauí and Pará, totaling 38 stores throughout the country and which continues to expand.- Attributions:• Management and user support in ERP (N&L Gestão)• Installation, configuration and support in Print Tag software• Configuration of label printing forms in ERP N&L Gestão• Support, configuration of label printers (Zebra/Argox) from headquarters and stores• Identification of needs and support for different product suppliers

Softplan/Poligraph is one of the largest management systems companies in Brazil. In the market since 1990, it develops corporate solutions for specific business segments, focusing on five areas of activity: construction industry, public administration, projects co-financed by international bodies, departments of infrastructure, transport, works, judiciary, prosecutors and prosecutors. With more than 1200 clients in Brazil and abroad, Softplan/Poligraph maintains alliances with the most respected global technology suppliers and agreements with educational institutions, sustaining a policy of constant training of its team and developing research and innovation projects. The result is high-quality, customer-focused technology solutions that provide agility to business processes, optimize time and save resources through automation, integration and standardization of work routines.- Attributions:• Assistance, guidance and support with the end user in conflict resolution and operation of the Justice Automation System - (SAJ) in the various Secretariats of the Clóvis Beviláqua Forum• Testing, updating, supporting and maintaining the system (SAJ), proposing solutions to optimize its use and performance, always identifying and evaluating change needs.

J.Macêdo S/A is the market leader in the domestic wheat flour and cake mix segments and the second largest national company in the pasta segment. The company produces, distributes and sells several categories of products.Flours (Dona Benta, Sol, Brandini, Boa Sorte, Lili, Veneranda)Pasta (Dona Benta, Petybon, Brandini)Cake mix (Dona Benta, Sol, Brandini)Desserts (Sol and Dona Benta Sítio do Picapau Amarelo)Ferments (Dona Benta and Fermix)Biscuits (Eagle, Brandini, Salt and Hit) - Attributions:• Configuration and administration of servers 2000, 2003, XP and Linux (local and remote) along with email account control;• Basic unified communications security, anti-spam and web access control configuration and troubleshooting.• Monitoring of servers and internet links, regarding performance and availability.• Administration and monitoring of backup and restore routines on LTO tapes with scheduled jobs (Jobs Schedule);• Management of incidents (Identify, record and carry out the proper management with the respective people in charge to circumvent or solve the problem)• Administration of accounts and permissions in ERP management system (SAP and BAAN)

Tener is not just a technology company, but a continuous generator of solutions. Although it has been in existence for a little over a year, it already brings with it the baggage of 15 years of experience, coming from its two generating matrices: DARTE and TERGUS. The experience in offering Infrastructure solutions, the consolidated team, the professional quality certifications and a range of software that ranges from wholesalers to hospitals, medical clinics and restaurants.- Attributions:• User service• Installation, configuration and upgrade of Hardware and Software• Operating Systems Administration (Windows and Linux)• Use of specific tools for general maintenance• Basic problem management in the internet and intranet environment• Configurations and performance of backup and restore routines• Allowing users to access the network