Luis Gustavo Menezes De Oliveira Dias Email & Phone Number

Boa Vista, Roraima, Brazil

I work at the Level 2 Service Desk, providing technical support to users across Brazil, focusing on information technology and internal systems.Responsible for handling requests via Teams, phone, and email, redirecting complex cases to specialized teams as necessary.Achieved a 90% success rate in service delivery, demonstrating my ability to resolve issues efficiently and effectively.I work on-site at the AGU unit in Boa Vista, Roraima, contributing to customer satisfaction and the continuous improvement of services.

Boa Vista, Roraima, Brazil

Provided comprehensive assistance in Windows 10 operating systems, managing user requests through IT Service Management (ITSM) systems.Supported approximately 20 internal users with troubleshooting issues related to Windows 10, printers, network connectivity, Wi-Fi, and network access.Collaborated with external partners to resolve on-site technical issues, ensuring timely and effective solutions.Conducted thorough testing of IT equipment to ensure optimal performance and identify potential problems.Assisted IT teams in maintaining and enhancing the organization's IT infrastructure for seamless operations.Delivered high-quality customer service, addressing user concerns, providing technical guidance, and ensuring user satisfaction.Maintained detailed documentation of IT incidents, resolutions, and equipment test results to improve operational efficiency.

Manaus Area, Brazil

Managed network and information security tasks, supporting managerial activities for Yamaha customer services in the factory in Manaus, AM.

Manaus, Brazi

Represented brands in the construction sector, including 3M, driving sales and fostering relationships with clients.Provided product knowledge and support to customers, enhancing their understanding of the products and increasing sales opportunities.Collaborated with construction professionals to identify needs and propose suitable solutions, leading to increased customer satisfaction and loyalty.

Manaus Area, Brazil

Analysis and development of analytical charts in spreadsheets with Excel V. 2016 with VBA code with automation purpose.Constant feedback with the coordinators and managers often needs to develop new tools to meet the demand of the Local Control.

Manaus E Região, Brasil

Forneci suporte de primeiro nível aos usuários, abordando questões de hardware e software.Auxiliei na resolução de problemas técnicos, garantindo mínima interrupção nas operações.Documentei incidentes e resoluções para melhorar a base de conhecimento para referência futura.

Manaus E Região, Brasil

Adquiri experiência valiosa como estagiário no departamento de TI, servindo como porta de entrada na área de tecnologia.Realizei manutenção em computadores e ajudei analistas com diversas tarefas de TI em um ambiente fabril, aprimorando minha compreensão das operações de TI.