Gustavo Paula Silva Leão Email & Phone Number

State Of São Paulo, Brazil

São Paulo And Region

Logistics Planning Supervisor;Responsible for the planning of returnable logistical supplies across the entire logistics network of Mercado Envios.

São Paulo, Brasil

- Innovation Project Management in Mercado Envios (Fullfilment) Brazil;- Product Owner in Mercado Envios (Fullfilment) Brazil, working directly with backlog management;- Leader of tools and reporting optmization for Mercado Envios Operations;- Latam leadership of agile projects with cross-center impact;- Use of SQL language to develop data sources;- Data Visualization building for tools as Looker Studio, Tablau and Power BI;-KPI's tracking as GNP,GGP,SLA and logistics planning indicators;.

Osasco, São Paulo, Brazil

- Management of processes and teams (Teleperformance | BPO), indirectly managing a team of approximately 70 people;- Direct collaboration with internal support areas to enhance the BPO results (Teleperformance | BPO) performance, working alongside available tools;- Leading meetings with BPO (Teleperformance | BPO) leadership to develop strategies and action plans aimed at enhancing experience and achieving better operational results;- Development of analysis workflows and reports to monitor (Teleperformance | BPO) performance indicators.

Osasco, São Paulo, Brazil

- Processes Management and service flows;- Operational Management, guidance on activities, and improved time management;- Mapping of the customer journey, with ongoing identification of improvement opportunities;- Monitoring of KPI's (NPS, Operational Excellence, CR, FCR, AHT, SLA, and productivity) for operational results management and enhancement;- Direct analysis of service surveys, focusing on user experience;- Training and development of high-performance teams;- Participation in improvement projects, working directly with support areas to achieve financial and operational gains.

Mogi Mirim, São Paulo, Brasil

- Responsible for the finished goods inventory;- Responsible to analyze the Warehouse KPI's in order to reduce storaging and shipment damages, sales cuts and to improve the accuracy;- Responsible to create and execute PDCA's actions to find ways and make plans to generate savings and a better operation;- Operational management of inventory team (8 people);- Part of the Hold and Release team, that means to work with quality team in order to avoid deliveries of non conformities products.

Mogi Mirim

- Responsible for the finished goods inventory;- Responsible to analyze the Warehouse KPI's in order to reduce storaging and shipment damages, sales cuts and to improve the accuracy;- Responsible to create and execute PDCA's actions to find ways and make plans to generate savings and a better operation;- Operational management of inventory team (8 people);- Part of the Hold and Release team, that means to work with quality team in order to avoid deliveries of non conformities products.

Responsabilites:- To calculate and report using electronic worksheets and specific tools, the key performance indicators (KPI's) of the whole factory;- To participate of the Kaizen and Continous Improvement team;- To analyze the factory processes;- To analyze and submit factory improvement projects.

Pós-Graduação Lato Sensu, Gerenciamento De Projetos

Bacharel Em Engenharia Mecânica, Mechanical Engineering

Visiting International Program, English Language And Mechanical Engineering

Bachelor Of Science And Technology, Mechanical Engineering