Lead Quality Engineer and UI Automation Specialist with a proven track record of optimizing testing processes, enhancing user experience, and driving efficiency across complex software projects. Experienced in leading QA strategies, mentoring teams, and delivering robust automated solutions that reduce regression testing times by up to 60%. Skilled in black box testing, Agile methodologies, and integration testing, I consistently advocate for software testability to create scalable, user-centric solutions. I am a dedicated Quality Assurance professional passionate about continuous learning and improvement. Driven by curiosity, I explore innovative solutions and proactively identify issues while collaborating to implement robust fixes. I excel in fast-paced environments, leveraging expertise in automated testing, Agile methodologies, and the software development lifecycle to consistently deliver high-quality results. Known for positivity, kindness, and adaptability, I’m committed to both personal growth and team success. My attention to detail and clear communication of complex concepts make me a valuable asset in ensuring system accuracy and reliability. With a balance of technical skills and a people-focused mindset, I contribute to the excellence of every project I am part of.As a Quality Engineer at UKG, I led QA for a project named “Project of the Year,” ensuring accurate billing for 5,000 users across three data centers. I cleared a 45% backlog in a tax app, reducing processing time by 90%, and saved millions by validating calculations in a micro frontend app. I developed automation frameworks, mentored QAs, and improved onboarding efficiency by 40%. My efforts in automation, API testing, and strategic leadership enhanced process efficiency and drove impactful business results.As a Network Operations Coordinator at Discovery, Inc., I ensured quality control of MAM databases for 150+ HD and SD series, conducted technical checks for 300 shows, and managed video file integrity. I coordinated with 6 departments and 3 vendors to manage translations, scripts, and technical issues.As IT Coordinator/Quality Engineer at Surgeon’s Advisor, I improved customer response rates by 50% by deploying and QA testing Desk.com. I streamlined CRM-API integration, reducing wait times by 50%. I led cross-browser testing for 30 websites, cut defect rates by 60%, and maintained 98% uptime while managing server maintenance with an overseas team. Additionally, I resolved 20+ daily support tickets as a Windows network administrator, ensuring seamless operations.