Gustavo Zanetti Email & Phone Number

Dublin, County Dublin, Ireland

Vendor Management - Oversee relationships with vendors - Monitor vendor performance and compliance.Content Moderation and Review - Evaluate and review contents on the platform. - Ensure adherence to community standards. - Address and resolve user content issues.Policy Enforcement - Implement and enforce company policies and guidelines. - Conduct regular.

Dublin, County Dublin, Ireland

- Responsible for monitoring international short video content quality to ensure community ecological security;- Conduct quality assessment work by ensuring and evaluating the quality delivery of the content reviewed in English markets;- Provide QA reports to Supervisor;- Enhance moderation policy;- Work closely with local Operations and Safety teams.

Dublin, Ireland

• Provided support enabling Operations delivery against the agreed standards and business requirements
• Monitored, evaluated, counseled and documented employee’s quality performance and provided coaching assistance as needed to meet goals and expectations
• Monthly Presentations Reports with the Markets I support: data analysis, impact, dependencies, challenges
• Supported the Market Team Leads to establish Action Plan or Performance Improvement Plan to improve Reps Quality… Show more
• Supported the Market Team Leads to establish Action Plan or Performance Improvement Plan to improve Reps Quality Performance
• Performed, provided and completed data analysis and reports to establish trends as requested

Dublin, Ireland

• Working with the law enforcement team to analyse and handle requests according to terms os use and applicable guidelines, proposing changes to optimize the process.
• Develop ways to improve the user's safety on the platform by improving our processes and tools.
• Use your problem solving skills to resolve large and complex business problems.
• Collaborate with cross-functional teams.
• Responsible for analyse, escalate and categorize sensitive tasks in able time.

Dublin

• Working on site for the world’s biggest social media company;
• Analyzing and classifying reported content in accordance to client's policies;
• Responsible for maintaining user safety, engagement and site integrity
• Using automated internal data mining tools including the use of KDD tools
• Data segmentation and clustering
• Identifying trends and performing root cause analysis

Ireland

• Focused on end users. Being the voice of support to Google free products in the Portuguese and Spanish markets by communicating with users on Google CRM;
• Emphasis on driving high customer satisfaction and resolution.
• Troubleshooting with users, processing suggestions and escalating issues, bugs, and other information to ensure a constant improvement in the user experience;
• Answering users questions about our products using the relevant KB, localized Playbooks, Company’s Forum… Show more
• Answering users questions about our products using the relevant KB, localized Playbooks, Company’s Forum and Help Center;
• Encouraging users to interact and participate in Google’s online communities;

Porto Alegre E Região, Brasil

• Helping to create and revising marketing campaigns to social medias (Facebook, Instagram, YouTube);
• Controlling purchases of medical product with focus on save money;
• Helping the agents to do the best service and experience focused on end customers;
• Provided technical support to Customers via telephone. Support included questions about Desktop, Server, Software, Hardware, Telecom, Users’ Accounts, Printers, Local Area Networking, Remote Access Tools.
• Responsibility to… Show more
• Responsibility to find a company to change the CRM and analyse the cost based in technical knowledge (Delphi and Java languages).

Porto Alegre E Região, Brasil

• Provided technical support to Customers via telephone. Support included questions about Desktop, Software, Hardware, Printers, Remote Access Tools.
• Troubleshooting with users on phone, escalating issues, bugs, and other information to ensure a constant improvement in the user experience;
• Responsibility to computer maintenance (hardware and Software);
• Helping the agents in how to use the system and the better way to do it.
• Worked to achieve individual and team goals, SLA… Show more
• Worked to achieve individual and team goals, SLA and KPIs; Show less

Porto Alegre

Recebimento de mercadorias, conferência, expedição, entregas, gerenciamento de estoque.

Porto Alegre

• Provided technical support to Customers (Light Electrical of Brazil) via telephone and chat. Support included questions about Desktop, Software, Hardware, Printers, Remote Access Tools. Average of 20/30 calls per shift.
• Managed all calls logged end to end, and provided regular updates to customers on call status;
• Invoked escalation procedures within defined time frames and monitored ticket queues;
• Worked to achieve individual and team goals, SLA… Show more
• Worked to achieve individual and team goals, SLA and KPIs;
• Ensured quality standards were adhered to in regards to both cases & calls;

Bachelor Of Business Administration - Bba, Business Administration, Management And Operations

Activities and Societies: Franchising project. Bacharel em administração de empresas.

Technic, Computer Software Technology/Technician

Activities and Societies: Computers Tecnologies.