Key Responsibilities:Managed diverse IT projects, including mobile apps with AR features, web systems, and enterprise solutions, from tender to BAST completion.Conducted resource planning, led cross-functional teams, and ensured timely delivery of high-quality results.Acted as Business Analyst to gather requirements, translate them into technical specifications, and negotiate scope and budgets with clients.Built strong client relationships, conducted workshops, and facilitated end-user training for seamless system adoption.Monitored project progress, mitigated risks, and ensured successful project closure and payment collection.Key Achievements:Delivered multiple IT projects within budget and timelines while exceeding client expectations.Established long-term partnerships with clients, contributing to repeat business opportunities.Optimized project workflows, improving efficiency and team collaboration.

Established and curated a dynamic WhatsApp group in 2016 dedicated to supporting job seekers.Facilitated an active community, fostering information sharing, networking, and collaboration among members.Continuously provided a platform for job-related discussions, industry insights, and valuable resource sharing.Successfully cultivated a supportive environment, resulting in numerous success stories and professional connections.

In my current role, I lead a team of four subordinates and report directly to the General Manager. As a pivotal figure, I ensure the smooth movement of goods by coordinating import and export processes, customs compliance, and freight forwarding activities, emphasizing timely delivery and strict adherence to international trade regulations. I play a key role in sourcing and negotiating with vendors for cost-effective, high-quality materials, optimizing procurement strategies. Collaborating with Singaporean partners, suppliers, and agencies, I establish robust business relationships, fostering lasting international supply chain partnerships. Additionally, I oversee warehouse operations, managing inventory and order fulfillment to enhance efficiency and minimize lead times. Notable achievements include developing an occupancy report for improved inventory tracking, implementing an IBC movement report for streamlined transportation, managing the process of obtaining certificates of origin, negotiating favorable terms with freight forwarders for a 10% cost reduction, onboarding cost-effective vendors with significant savings, and implementing efficient storage techniques leading to a 30% increase in warehouse space utilization and reduced storage costs. I also provide guidance to customer service teams, emphasizing the importance of exceptional customer experiences, ultimately contributing to the company's overall success and competitiveness in the global market.

I played a pivotal role in optimizing warehouse operations through the successful implementation of a Just-In-Time (JIT) framework, leading to significant improvements in schedule management and overall efficiency. Collaborating with diverse stakeholders, I seamlessly rolled out the JIT framework across multiple points in our supply chain network, requiring effective management for integration. As the supervisor of the sea transport logistics monitoring system, I reported directly to top management, ensuring the sustainability of our supply chain operations within the Huntsman Global Network. Additionally, I oversaw trucking vendor performance to uphold Global Environmental, Health, and Safety (EHS) standards, contributing to the safety and sustainability of our operations. Managing trading permits both domestically and internationally showcased my proficiency in international trade regulations. Moreover, I developed a robust cost data system, serving as a critical financial reference for informed decision-making. In a leadership role, I guided my team in developing and implementing a database monitoring system for the demand and supply department, adopted as a reference model throughout the Huntsman Global Network, further enhancing operational efficiency

In my role, I efficiently managed Order & Billing processes for intercompany transactions within the SAP system. Responsibilities included ensuring accurate freight charges based on corporate purchasing quotations, promptly booking export shipments to meet set timelines, and conducting meticulous reviews of shipping documents for 100% accuracy and adherence to promised delivery dates. I verified invoices from forwarding companies, collaborated with site planners to monitor supply status for on-time shipments, and adhered to ITC (International Trade Commission) guidelines to ensure compliance in all export shipments. I addressed intercompany complaints, escalating issues when necessary, and prepared essential export documents and reports for bank audits and customs. My commitment to precision and efficiency ensured the smooth flow of intercompany transactions while maintaining compliance with industry standards.

During my internship, I undertook essential responsibilities, including thoroughly reviewing and verifying payment invoices, managing the company's output tax through online taxation systems, calculating service taxes in compliance with income tax regulations, organizing finance documents, utilizing SAP for invoice verification, assisting in employee insurance and tax procedures, handling confidential data, facilitating payments for various entities, and approving monthly financial journal entries. The role required meticulous attention to detail and adherence to financial regulations.

In this role, I handle customer inquiries through phone, email, and chat, providing assistance with product inquiries, order tracking, returns, and exchanges. My responsibilities include resolving customer complaints, processing orders accurately, collaborating with other departments for issue resolution, and maintaining up-to-date product knowledge. I manage customer records, aim to exceed satisfaction metrics, and continuously seek opportunities to enhance the overall customer experience. Working in the customer service/call center provides insights into the supply chain, with learning opportunities ranging from system proficiency to cross-functional collaboration and gaining insights into the fashion industry.

In my role as a Human Resource Recruiting Tutor and Matchmaking intern, I was tasked with various responsibilities. This included reviewing resumes and conducting telephone interviews to identify top talent for tutoring positions, assessing tutor qualifications, skills, and suitability for student needs. I also handled negotiation and scheduling processes, aligning tutors' compensation, availability, and preferred locations with student requirements, and ensuring seamless scheduling. Additionally, I played a crucial role in onboarding and training new tutors, guiding them through company procedures, job expectations, and responsibilities. Maintaining positive relationships between tutors and the organization, addressing concerns promptly, and recognizing exceptional performance were also part of my responsibilities. I monitored and assessed tutor performance, tracking key metrics, and rewarded outstanding contributions to our students' success.

In this role, my primary responsibility is to facilitate meaningful interactions between campus students and the Ministry of Manpower Indonesia, creating opportunities for them to gain insights into third-party labor cases and understand Government Policy No. 13 of 2013 regarding Manpower Policy in Indonesia. Additionally, I provide support to the Dean by contributing expertise in labor law and manpower empowerment. Key responsibilities include organizing visits and learning sessions with Ministry of Manpower experts, creating immersive experiences for students to engage with real-world labor cases, developing and delivering educational programs on Government Policy No. 13 of 2013, and collaborating with the Dean to provide relevant labor law material. Through these efforts, my aim is to bridge the gap between academia and practical labor law applications, empowering students with valuable insights and skills for their future careers.

As a project management leader and co-founder, I played a pivotal role in the creation and implementation of a nonprofit organization focused on primary education for underprivileged children. Collaborating closely with other co-founders, I contributed to the development of a comprehensive program aimed at addressing the educational needs of disadvantaged kids. This involved strategic planning, project management, and overseeing the successful execution of initiatives designed to provide quality primary education and support to those facing economic challenges. Through my leadership, the organization successfully established a meaningful and impactful program that aimed to make a positive difference in the lives of less fortunate children by offering them access to essential education opportunities.