Mikko Gustafsson Email & Phone Number

Helsinki, Fi

Helsinki, Uusimaa, Finland

Helsinki, Southern Finland, Finland

Meeting Room Renovation:- Designed and executed technical upgrades for the meeting rooms at the party headquarters. Improved communication and collaboration among team members.IT Procurement:- Responsible for purchasing IT equipment. Evaluated vendors and selected devices that met our needs efficiently and cost-effectively.Website Management:- Oversaw the party’s WordPress site. Ensured content updates, security, and a positive user experience.Live Stream… Show more Meeting Room Renovation:- Designed and executed technical upgrades for the meeting rooms at the party headquarters. Improved communication and collaboration among team members.IT Procurement:- Responsible for purchasing IT equipment. Evaluated vendors and selected devices that met our needs efficiently and cost-effectively.Website Management:- Oversaw the party’s WordPress site. Ensured content updates, security, and a positive user experience.Live Stream Panels:- Produced and directed live stream panels during the 2021 municipal election campaign. Collaborated with notable guests, including former presidents and the then current prime minister of Finland. Show less

Amsterdam, North Holland, Netherlands

Global IT Representation:- Served as the sole representative of the global IT team at Warner Bros Amsterdam. Managed cross-functional communication and collaboration.Remote Support Expertise:- Provided remote technical support using Bomgar/Beyond Trust. Resolved software issues, connectivity problems, and configuration challenges.Laptop Troubleshooting:- Diagnosed and repaired laptop hardware and software glitches. Ensured smooth operations for… Show more Global IT Representation:- Served as the sole representative of the global IT team at Warner Bros Amsterdam. Managed cross-functional communication and collaboration.Remote Support Expertise:- Provided remote technical support using Bomgar/Beyond Trust. Resolved software issues, connectivity problems, and configuration challenges.Laptop Troubleshooting:- Diagnosed and repaired laptop hardware and software glitches. Ensured smooth operations for colleagues.Asset and Incident Management:- Administered assets (including laptops, servers, and software licenses) using ServiceNow. Efficiently handled incidents to minimize downtime. Show less

The Hague Area, Netherlands

After three years of service in the Versailles office desktop support team, I was offered an opportunity to bolster The Hague office’s IT team.- Supported day-to-day operational and support activities of the desktop computing, desktop, laptop, workstations and end user support services- Dealt with support queries over the phone, via email and face to face- Evaluated, categorized, logged users requests, problems and pro-actively followed up these requests- Installed… Show more After three years of service in the Versailles office desktop support team, I was offered an opportunity to bolster The Hague office’s IT team.- Supported day-to-day operational and support activities of the desktop computing, desktop, laptop, workstations and end user support services- Dealt with support queries over the phone, via email and face to face- Evaluated, categorized, logged users requests, problems and pro-actively followed up these requests- Installed, configured, and deployed desktops, laptops, mobile devices and software- Provided technical support by performing installation, repair, and preventative maintenance of desktop software and hardware- A/V Support for general troubleshooting, conference rooms and onsite and offsite live events- Collaborated with different global teams in troubleshooting and project work- Troubleshooted network problems when they relate to the network card or connection to the pc/laptop- Provided "smart hands" support to the networks and security teams for maintenance and testing tasks.- Provided an escalation point for junior technicians on complex issues- Planned and executed new inventory process for the European offices. Show less

Versailles Area, France

Provided first- and second-line support for 300+ users locally and remotely. Troubleshooted software and hardware issues on diverse systems via phone, email, and face to face. Provided white glove service for the global executive team during their visits to regional offices. Network port management on Cisco switches. Ticket assessment and prioritization in ServiceNow following ITIL standards. Achievements: – Asset management duties, including planning and executing of inventory… Show more Provided first- and second-line support for 300+ users locally and remotely. Troubleshooted software and hardware issues on diverse systems via phone, email, and face to face. Provided white glove service for the global executive team during their visits to regional offices. Network port management on Cisco switches. Ticket assessment and prioritization in ServiceNow following ITIL standards. Achievements: – Asset management duties, including planning and executing of inventory checks and decommissioning of hardware. Implemented a new hardware inventory process for all three Blizzard offices in Europe. – Provided support during setup and execution of live events for both internal and external audiences. Lead the IT support team for Blizzard’s Gamescom live stream talents during live broadcast two years in row. – Supported Overwatch World Cup 2018 Paris stage players and game feeds to broadcast team. Show less

Versailles Area, France

Temporary AssignmentService Desk assistance via phone, email, and in person.Escalation point for Service Desk ticketsActive Directory administrationTroubleshot issues within Windows, Mac OS X, PS4, Xbox One, iOS environmentsCisco VOIP system setups

Versailles Area, France

Assisted Blizzard’s diverse player base in the European region via live chat, phone, and email. Daily tasks varying between customer support, account maintenance and order processing. Achievements: – Subject Matter Expert for Technical Support. Worked as the escalation point and consultant for advanced technical support contacts from customers across the region. – Temporary assignment as Service Level Coordinator, workforce management to ensure SLA compliance within the region.… Show more Assisted Blizzard’s diverse player base in the European region via live chat, phone, and email. Daily tasks varying between customer support, account maintenance and order processing. Achievements: – Subject Matter Expert for Technical Support. Worked as the escalation point and consultant for advanced technical support contacts from customers across the region. – Temporary assignment as Service Level Coordinator, workforce management to ensure SLA compliance within the region. Identified, documented, and reported high impact issues to development or the global network operations teams. Show less

Versailles Area, France

Temporary assignment as a Service Level Coordinator.Incident management using JIRAWorkforce management using NICE IEXInteracting as a contact point between the different regional offices for customer and customer support facing issues.

County Dublin, Ireland

First-line support for business customers, provided technical support via phone and email, assistance using remote control software. Account administration through Active Directory. Working as an employee of CPL and Manpower.

Lahti, Finland

Updating product information, descriptions and stock levels for the online store. Customer service in store and via phone and email