Elena Gutierrez Email and Phone Number

Made purchase orders and used Actualizeit to keep tabs on daily costs, bids, and production work flowServed as the point of contact and communication between the Client Services and Production teams, training a team of two PAs and a receptionist while serving as the team's team leadWent on runs for food pickups, drive pick-up and drop-offs, grocery pickups, coffee, office supplies and other tripsHelped with ordering and plating food for clients as well as assembling and dismantling breakfast and lunch buffetsAssisted in keeping the facility stocked at all times and placed orders for supplies (paper, printers, restroom, and food) when they ran low.

Worked directly with the Director of Employee Experience at the front desk to create and harbor a positive office environment for employees while keeping the office running five days a week Set a positive, professional, and vibrant tone as the first point of contact at the EF Denver office, ensuring that guests' and employees' experiences are positive from the first interactionRepresented and upheld the EF brand and the company's values throughout any interaction held with employees, visitors, vendors, or any other external partiesAssisted with planning, organizing, and executing the 2022 EF Denver Summer & Holiday parties within the first 3 months of taking the positionDesigned and developed the event schedule, party decorations, pins, and the layout of the partiesWas the lead coordinator on all aspects of the 350 person 2023 EF Denver Summer Party, including organizing a budget of $25,000Was the lead coordinator on all office events, responsible for venue selection, guest lists, invitations, guest registration, vendor communications, event budget, event layout, and set up of all eventsWorked daily in Canva, designing email templates, event invitations, surveys, calendar invites, and weekly office updatesEstablished and maintained positive relationships with VPs, Directors, Managers, and product presidents about on-going office agendas, through constant communication both in person and via email Organized, designed, and presented office-wide hybrid monthly meetings for 350 employees in order to ensure that employees were aware of all up-coming events, office reminders, and any new policiesCreated and wrote the job description for a new internal role, 'Employee Experience Liaison' with the goal of dissolving the barrier between employees and office managementFacilitated and lead a monthly meeting with the 22 Employee Experience Liaisons and maintained consistent communication with the team via Teams' and Zoom

Worked directly with educators and administrators throughout Southern and Central Arkansas to help build out global educational travel programs at their schoolsOversaw the territory and ran it as a miniature business, working to identify areas of growth and opportunity through strategy and forecastingConsulted and supported the teachers through each step in the process including selecting the initial itinerary, preparing for departure, and ensuring they return safely homeManaged accounts for over 70 school districts, 150 schools and 100 different teachersDesigned and created promotional materials for teachers to use in their classrooms, schools, and communities to help market their trips to students and familiesFocused on the customer experience by establishing relationships and trust through email and phone communication

-Created and analyzed reports each day via Amazon, Front and Excel, for the previous day's numbers, including total sales, deliveries, total phone calls answered and abandoned and YOY comparisons-Created and calculated out daily time cards for every employee in CS and updated Humanity to reflect any missed shifts or schedule changes-Approved and submitted all PTO requests for the entire Customer Service team-Tracked and organized all call outs, PTO requests and latenesses via Excel-Issued voids and returns using PlugNPay to hundreds of customers who emailed in requesting money back on an order

-Transitioned into 40 state payroll for 4000+ employees within a month with no prior experience -Achieved a proficient understanding of Employee Benefits, Worker's Compensation and Unemployment processes during this same transition period-Designed and orchestrated succinct and successful training sessions for 5 of the team members on the People Team-Managed PTO requests and led a redesign of the company’s PTO forms to increase the efficiency of the PTO process and decrease in errors-Senior member of the People Team that approved and hired applicants for store level positions for all 150 + stores-Served as a reliable liaison between the field team and the support center employees regarding HR related requests-Researched and maintained all updates of federal and state minimum wage across 41 states-Collaborated daily with team members to troubleshoot errors and complete other projects as needed

-Manage a team of thirty-one student employees, monitor day-to-day operations, resolve any customer escalation and step in as an extra hand on busy shifts-Establish and harbor a team that supports one another and the business to the best of their ability -Integral part of the founding team that opened a second location and now a third location on campus, responsible for on-boarding new staff, establishing policies and procedures to make the opening as smooth and efficient as possible-Demonstrate strong leadership in employee training sessions, meetings, and scheduling-Lead weekly meetings with assistant managers and shift leads to cover day-to-day expectations, address any issues, layout upcoming special events and prepare for the week ahead-Responsibilities include attending planning meetings, scheduling shifts, marketing the business, ordering from third party vendors and communicating via email with all staff

-Trained in housekeeping inspection and supervision as well as all front desk duties-Supervised teams of twenty housekeepers at per day, delivering feedback on the cleanliness of the rooms in order to maintain the Westin standard-Provided positive daily experiences for guests both in person at the front desk and over the phone in service express-Was trained on how to book, move, cancel, and change reservations through Lightspeed POS

-Front of House server, interacted with and attended to the guests of corporate events, social gatherings, weddings and birthdays ranging from twenty to two-hundred and fifty guests per event-Involved with the setup, breakdown and production of the events being held throughout the building-Trained and supported new employees in the preparation and adjustment to the job at hand

-Demonstrated ability to organize and diligently work on a detail-oriented project until completion-Project responsibilities included converting all medical records to electronic, making phone-calls to past patients and -Exhibited trust while respecting patients’ personal information-Represented CMC professionally while contacting and engaging with former and existing patients -Became familiar with both the EPIC and CIIS software.

-Demonstrated responsibility through providing care for two to six children at a time-Actively participated in helping clients with scheduling, promoting merchandise and sales transactions-Consistently showed strong customer service and loyalty through brand promotion and implementing the company’s greeting policy and positive communication-Assisted owner with initial launch of the first Denver branch of Barre3