With over 18 years at Wells Fargo, my career has progressed from customer service to my current role as a Conduct Management Lead Enterprise Investigator, VP. I am dedicated to upholding the integrity of financial operations, leveraging my analytical skills and leadership competencies. In our mission to safeguard stakeholder interests, I have refined my problem-solving abilities to align with our corporate culture, fostering trust and accountability.As a highly skilled and energetic professional with extensive experience in banking operations, conduct management, and risk mitigation, I consistently investigate and audit teams to ensure adherence to regulatory compliance and ethical standards. My expertise includes conducting thorough investigations into allegations of misconduct, managing operational risk within retail banking and across the enterprise, and implementing effective fraud detection controls.I excel at developing and maintaining relationships across departments, collaborating closely with HR and legal teams, and recommending strategic policy revisions. My deep understanding of banking operations, coupled with my commitment to continuous improvement, drives my passion for efficiency and excellence as a Customer Service Manager. My positive leadership style, combined with a focus on team development and enhancing audit methodologies, positions me as a valuable asset to your organization.Outside of work, I enjoy planning my next adventure, whether it's hiking, traveling, or reading self-help books. Being in the mountains brings me great peace. I am an avid hiker, having tackled challenges ranging from a 5-mile hike to Mt. San Gorgonio, the highest peak in Southern California, to completing the Rim-to-Rim hike in the Grand Canyon, which was my most significant physical challenge to date. I am passionate about learning and helping others by sharing my expertise. In my professional endeavors, I focus on our collective goals, ensuring that we succeed as an organization.Supporting organizational growth and team engagement has been key to my success. I have led fundraising efforts for the Light the Night Walk, raising funds for cancer research and patient services with the Leukemia and Lymphoma Society (LLS), and currently, as a Coach at Chrysalis, I empower clients facing barriers to employment through job readiness programs and individualized supportLet’s connect so I can share how I can add value to your team.