Collaborative and decisive senior executive with 20+ years of detailed hands-on experience spanning the entire mortgage lending process from origination to foreclosure within startup, turnaround, and growth situations in the mortgage, residential real estate, and consumer lending sectors. Forward thinking strategic problem solver with innate ability to create startup operations for lending services or systems utilizing lending business analyst skills and expertise translating business needs including processes, procedures, and issues to technical staff for development of business systems. Accomplished spokesperson and communicator encompassing small intimate groups and large conference halls.Career Highlights* Worked from ground up in every department of mortgage banking operation building thorough understanding of lending operations, sales skills, and leadership methodologies related to real estate and lending spanning mortgage broker, mortgage banker, credit union real estate lending, consumer lending, software development, and home construction.* Joined family’s small mortgage banking company growing business into largest independently owned mortgage company in Southern California. Created loan origination centers inside real estate offices. Established systems providing full service lending services at real estate point of sale.* Designed and implemented one of the first lending kiosk systems with video conferencing for iBank/Glendale Federal Savings. Connected iBank call center in CA to first installed kiosk at Mall of America branch in MN.Specialties: Leadership & Team Building • Consumer & Residential Lending • Customer & Member Service • Investor Communications • Product & Solutions Development • Budgeting & Cost Control • Loan Processing & Closure • Continuous Process Improvement • New Business Development • LendingQB • MerdianLink • BNTouch Mortgage CRM