Guy Atkinson Email & Phone Number

I work on the Systems and Information team providing Training to staff in South Tyneside Councils Social Care Department. I support social workers using both the Adult and Children's versions of the Care Management System, LiquidLogic. This involves identifying training needs and delivering training to meet them. Skilled in classroom settings or on a 1:1.

Low Fell, Gateshead

Sunderland, United Kingdom

Worked as a teacher of a Year 4 class of 30. Developed motivation by praising success and setting high but achievable expectations of pupils. Pupils responded well to humour.class of 30. Developed motivation by praising success and setting high but achievable expectations of pupils. Pupils responded well to humour.

Houghton Le Spring

• Conducted personalised training with staff returning from long absences.
• Agreed training schedules with managers and planned training sessions within strict time limits.
• Helped advisors develop strategies to analyse their performance themselves by demonstrating how spreadsheets could be used to monitor their progress towards KPIs.
• Provided constructive feedback, agreed clear goals and ensured they could access support.

Houghton Le Spring

• Taught existing and new staff to use SAP computer software and related support systems in a classroom environment. SAP was being introduced to manage customer interactions.
• Set clear expectations for behaviour of attendees and learning outcomes.
• Calculated what time to set aside for each module to complete training within a set time frame.
• Created new ways to deliver training including creating a treasure hunt around the training corridors to convey how to create an item in SAP.
• Trained a wide variety of people with differing levels of computer experience and knowledge.
• Developed working relationships with managers to keep training highly relevant and contribute to departmental goals.

Houghton Le Spring

• Answered inbound billing and metering queries from Prepayment meter customers.
• Volunteered to be among the first to trial the SAP system. Provided feedback during the SAP roll-out, including suggested improvements to the training environment and training materials.
• Excellent communication skills with a clear, polite and sympathetic manner.
• Worked on the “buddy” team to coach existing advisors to help improve their customer service skills. Received positive feedback for explaining things clearly and logically.