Guy Blake Email & Phone Number

Stafford

• Accurately identify and capture customer complaints via the use of Qualtrics, SAP, MS Excel and Planner.• Strong ability to manage customer expectations by ensuring first contact is made within 24 hours and oversee the customer’s journey from end to end.• Responsible for overseeing multiple counties whilst maintaining an efficient workload.• Ensure SLA’s & KPI’S are adhered to by resolving complaints efficiently and in a timely manner whilst utilising key escalation points where needed.• Liaising with external/internal stakeholders within Severn Trent and affiliated contractors ensuring outstanding issues are resolved.• Proficient in the setup of GSS payments. • Effective communication with the Severn Trent’s service recovery operations team to ensure non duplication of customer complaints.• Self-driven in chasing outstanding work within both reactive and non-reactive teams in order to help facilitate customer completion.• Key point of contact for daily PM’s & DSP meetings setting expectations for the day. • Responsible for the creation and distribution of time sensitive/informative letters via Paragon such as crew feedback, road closure notices and line mis-use education.

Stafford

• Rapid response to customer queries.• Direct contact within Severn Trent to help resolve enquiries and further work within Civils & Non-Civils whilst liaising with CLO’S, CCO'S & CCTEAM.• Accurate and thorough updates recorded ensuring outstanding customer satisfaction.• Ensuring a streamlined customer journey is achieved from initial contact through to completion whilst initiating relevant escalation processes where needed.• Managing high workloads within a fast-paced environment ensuring the correct information is given.• Consistent achievement of SLA’s.• Efficient management of multiple workstreams. • Regular updates obtained to ensure expectations are met.• Proactive approach to problem solving resulting in high completion rates.• Outline potential ongoing work to relevant departments.• Maintaining consistent feedback to relevant stakeholders surrounding performance and job volumes.

Wolverhampton, United Kingdom

• In charge of developing relationships with all schools throughout 11 counties.• To provide appointments with them and to discuss the home education packages we provided in Math, English, and Science. • To be a key part in ensuring our Customer officers would arrive with ample time to spare and have good knowledge of the school, what they provided already, and the general grade demographic within the area.• Once all warm leads were received from the school, compiling these into batches for further contact during evenings.• Ensuring once we had sent out our distribution to interested schools, all parents who expressed interest were contacted to discuss their children and their needs• Scheduling customer appointments efficiently to our educational officers, in order for them to visit the home to demonstrate our program.• Receiving any further queries from customers in regards to the program and resolving them in timely fashion.

Cannock, Staffordshire, United Kingdom

• 4 week Lesson scheduled plans to be put forward to HT• Arranging Student Performance reviews• Lateness plans• Behavioral management of students within lesson time• Following GOV lesson guidelines• Reporting to Head each end of day with any incidences• Supporting other teachers with lateness, Sickness or additional support needed within lesson times• Running student registers• Adhering to fire safety rules • Ensuring classrooms clean and tidy at end of each lesson, and work put away in designated drying spaces• Health & Safety risk assessments on each lesson plan • Incorporating parent talk nights into schemes of work• Effective communication to parents in regards to behaviors, and progress of my students• Report writing

Pgce, Secondary Education And Teaching, Pass

Bachelor Of Arts (Ba), Printmaking, 2Nd

Bachelor Of Technology (Btech), Fine/Studio Arts, General, Triple Distinction