Senior Telecommunications Engineer
Current
Jun 2022 - Present
AeroLeads people directory · profile
Guy Brown Email & Phone Number
Senior Telecommunications Engineer
at
QBE North America
1 work email found
@qbena.com
2 phones found area 605
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 86%
Current company
Role
Senior Telecommunications Engineer
Location
Lennox, South Dakota, United States
Who is Guy Brown? Overview
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Quick answer
Guy Brown is listed as Senior Telecommunications Engineer at QBE North America, based in Lennox, South Dakota, United States. AeroLeads shows a work email signal at qbena.com, phone signal with area code 605, and a matched LinkedIn profile for Guy Brown.
Guy Brown previously worked as Platform Engineer at Five9 and Senior Telecom Engineer at Qbe North America.
Company email context
Email format at QBE North America
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{first}.{last}@qbena.com
86% confidence
AeroLeads found 1 current-domain work email signal for Guy Brown. Compare company email patterns before reaching out.
Profile bio
About Guy Brown
Maintained Aspect products ACD / IVR / Dialer /Email and Chat solutionsInstalled ACD / IVR / Dialer /Email and Chat solutionsTroubleshoot issues with ACD / IVR / Dialer /Email and Chat solutionsWork with Sybase and Micosoft SQL databases on ACD / IVR / Dialer /Email and Chat solutionsTroubleshoot issues with Sybase and SQL databasesPerform routine maintenance on Aspect ACD / IVR / Dialer /Email and Chat solutions Helped customer plan and implement Data mining / reports Assist in troubleshooting data pulls from Aspect productsPerform upgrades on Aspect ACD / IVR / Dialer /Email and Chat solutionsManage multiple projects with customersProficient in Multiple OS platforms Windows, Linux, UnixSIP routing and TrunkingT1Installation and troubleshootingVMware 4.0 training
Listed skills include Ivr, Troubleshooting, Contact Centers, Sip, and 34 others.
Current workplace
Guy Brown's current company
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8 roles · 29 years
Guy Brown work experience
A career timeline built from the work history available for this profile.
Platform Engineer
Feb 2021 - Jul 2022
Senior Telecom Engineer
• Design and create framework for hold Messaging Genesys Pure Connect• Design and create framework for Soap Calls Genesys Pure Connect• Provide Tier 3 support Genesys pure connect• Establish business review process to foster collaborative relationship • Implement Genesys Interaction Analytics and redaction• Administer Facsys system • Cisco CUCM administration• Maintain all 800# routing for QBE North America with AT&T Route it• AT&T Route It Certified• ACUCW1 Administering Cisco Unified Communications Workspace
Oct 2018 - Feb 2021
Systems Solution Analyst
• Design and Implement virtual hold process• Assist in Data mapping for all ACD Data• Create Stored Procedures / table structure for multiple process• Design and implement IVR call flow saving 15,000 Agent hours in 2016• Manage Interactive Intelligence ACD/ Recording / Dialer platform• Design SMS and implement• Move outbound dialing from manual onto the automated dialing system• Assist in building requirements and choosing a voice analytics solution• Design a resiliency/disaster recovery for the system• Lead search and implement Asset Management solution• Design Geo redundant SIP Solution to replace TDM solution• Install Geo redundant Ingate SBC’s and configure for SIP solution• Design and implement a Geo redundant ACD architecture• Developing Microsoft SQL Server 2014 Databases (M20464)• Administering Microsoft SQL Server 2014 Databases (M20462
Jul 2014 - Oct 2018
Fse
• Maintained and installed Aspect products - ACD / IVR / Dialer /Email and Chat solutions• Troubleshoot issues with ACD / IVR / Dialer /Email and Chat solutions• Work with Sybase and Microsoft SQL databases on ACD / IVR / Dialer /Email and Chat solutions• Troubleshoot issues with Sybase and SQL databases• Perform routine maintenance on Aspect ACD / IVR / Dialer /Email and Chat solutions• Helped customer plan and implement Data Mining / reports• Assist in troubleshooting data pulls from Aspect products• Perform upgrades on Aspect ACD / IVR / Dialer /Email and Chat solutions• Manage multiple projects with customers• Proficient in Multiple OS platforms Windows, Linux, Unix• SIP routing and Trunking• TDM (PRI, T1) Installation and troubleshooting• Maintenance and Troubleshooting on Tomcat Webservers and Applications• VMware ESX/ESXi training
Aug 2004 - Nov 2013
Dialer Associate
1999 - 2004
~5 yrs
Dialer Associate
Hsbc Card Services
1998 - 2004
~6 yrs
Operations Analyst
Specialized Card Services
1999 - 2001
~2 yrs
FAQ
Frequently asked questions about Guy Brown
Quick answers generated from the profile data available on this page.
What company does Guy Brown work for?
Guy Brown works for QBE North America.
What is Guy Brown's role at QBE North America?
Guy Brown is listed as Senior Telecommunications Engineer at QBE North America.
What is Guy Brown's email address?
AeroLeads has found 1 work email signal at @qbena.com for Guy Brown at QBE North America.
What is Guy Brown's phone number?
AeroLeads has found 2 phone signal(s) with area code 605 for Guy Brown at QBE North America.
Where is Guy Brown based?
Guy Brown is based in Lennox, South Dakota, United States while working with QBE North America.
What companies has Guy Brown worked for?
Guy Brown has worked for Qbe North America, Five9, Midcontinent Communications, Aspect Software, and Hsbc.
How can I contact Guy Brown?
You can use AeroLeads to view verified contact signals for Guy Brown at QBE North America, including work email, phone, and LinkedIn data when available.
What skills is Guy Brown known for?
Guy Brown is listed with skills including Ivr, Troubleshooting, Contact Centers, Sip, Voip, Dialers, Acd, and Linux.
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