Guy Burton Email & Phone Number

Nottingham, England, Gb

Nottingham, England, Gb

I lead the Client Operations function at BJSS - a highly efficient and integral part of our internal operations department.We monitor and mitigate business risk, facilitate information sharing that leads to enhanced business decisions and offer PMO-style support & guidance to senior stakeholders throughout BJSS.

United Kingdom

The Client Operations team work within the Central PMO function to own the engagement lifecycle process. The Client Operations Analyst role within Client Ops is predominantly there to govern and own the commercial status of accounts, assist Client Service Leads and Sales Leads in account management, monitor business risks and escalate issues where necessary. The Client Ops team are responsible for positively driving change and contributing to a culture of continuous improvement to create consistency in the way that engagements are managed across the 12+ offices.

Nottingham, England, United Kingdom

I focused mainly on Open Banking projects including Experian’s business-to-business product Affordability Check and Experian Boost.I was responsible for the positive delivery of change from concept to completion, using a structured approach to project delivery through adherence to the established change process, and production of agreed documentation.Key responsibilities included risk management, development of supporting contingency plans, effective communication and stakeholder engagement, always ensuring alignment of activity with wider programmes of change and projects with identified dependencies.Always focusing on the formation of strong relations across the entire business e.g. Product, Tech, Compliance, Consumer Services and Client Services teams.

Nottingham, England, United Kingdom

As part of a small team of Subject Matter Experts created to oversee the Voyager Programme, I was integral in the creation and execution of User Acceptance Testing for the Salesforce CRM, to be used by all Service departments.I consulted with all Service departments to capture their knowledge and translate into formal documentation. I provided expert guidance on processes and procedures, ensuring they were robust, effective and compliant.I also worked with Department Heads and Compliance to ensure that procedures adhere to all regulatory requirements and have appropriate controls in place to protect the interests of our customers.I was also responsible for effective communication and stakeholder engagement, across all levels of the business.

Nottingham, United Kingdom

Explored the roles of Consumer Fraud Officer, Senior Customer Relations Consultant, Correspondence and Social Media Executive.

I managed inbound and outbound calls relating to the collection of outstanding debt and aided consumers in financial difficulty. I also regularly assisted the correspondence team with queries during busy periods, due to my experience and ability in written communication.