CXE partners with clients to develop a plan that addresses their unique challenges and delivers results that positively impact the customer experience and the bottom line. Our targeted solutions are people-focused and are guaranteed to positively transform your customer experience. CXE provides a comprehensive suite of solutions including Performance Management, Training, Recognition & Appreciation, and Leader & Manager Development programs.

• Spearheaded development and execution of company expansion initiatives across ten international offices• Consistently expanded capabilities and client base, delivering sustained year-over-year profitability and $20M annual revenue• Formulated best practices for planning processes, stakeholder relations, and solutions advancement• Cultivated collaborative environment for 12 cross-functional direct reports and diverse team of 300 global employees, fostering culture centered on people and performance• Achieved 225% new business growth over three years, broadening brand influence by introducing complimentary services, expert consultation, and cutting- edge SaaS insights platform• Established India-based global data quality division, resulting in 60% reduction in production expenses• Led third-party automation/BPO initiative, reducing contractor payment process costs by over 50% in nine months• Decreased client program set-up/project launch times by 33%, through creation of a client services division

• Directed business operations and spearheaded sales growth initiatives in North America while orchestrating strategic expansion efforts in South America• Managed annual budgets, and P&L, ensuring rigorous expense control and consistently achieving dividend goals• Implemented revenue analysis process to assess client profitability, identify business opportunities, and mitigate potential risk• Launched HRIS software platform, optimizing employee recruitment, onboarding, and 360 assessment• Orchestrated 150% increase in qualified sales leads within one year leveraging targeted digital marketing strategies and automation• Served as primary designer for internal software architecture build-out, including CRM, pricing, AP/AR, operational and financial reporting• Developed and executed a successful channel partnership initiative, targeting market research, agency, consulting, and private equity firms• Led efforts to expand company's services beyond hospitality sector, identifying opportunities in multiple verticals, including Financial, Retail, Healthcare, Grocery, Transportation, Housing, and Automotive

• Doubled retention rates and eliminated churn by developing trusted relationships with key clientele, engaging business acumen and customer service expertise• Designed client maturity model that accurately defined stages, listening points, and intervention queues, allowing for better assessment of performance, adoption, and client engagement• Directed four Regional Customer Care Managers and team of sixty associates responsible for implementing employee recruitment strategies in support of client business objectives

• Oversaw, hiring, onboarding, and training of customer service team members.• Worked in close collaboration with Business Development, identifying and pursuing potential upsell opportunities through assessing client needs and consultative selling techniques