Guy Chrust Email & Phone Number

Netanya, Center District, Israel

Ramat Gan, Tel Aviv District, Israel

• Effectively manage and lead customer success team, responsibility for deployment services of company SaaS products for global customers
• Demonstrate strong leadership skills in guiding CS operation through various stages of software implementation and project lifecycle, and ensure client's retention
• Foster a positive and collaborative team culture, provide coaching, mentoring and professional development opportunities for team members across company worldwide
• Creating and monitoring KPIs for customer success teams, provide reports and customer success metrics to executive leadership
• Developing specific playbooks and onboarding processes, outlining future tasks and milestones to achieve business goals and to maximize customer satisfaction

Ramat Gan, Tel Aviv District, Israel

• Lead and manage end-to-end software implementation projects, in both B2B/B2C environments
• Establishing holistic comprehension of technical, logistical, and strategic business considerations within system, in accordance with detailed roadmap, timelines and alignment to client expectations
• Accomplish business objectives throughout all project phases to ensure technical solutions with organizational goals
• Engage in ongoing dialogue with customers to ascertain their needs, creating streamlined communication channels between product team and clients, resulting in more accurate requirement definitions and improved customer.
• Creating detailed specification documents conduct thorough process analysis (QBRs) across projects and achieve business objectives

Tel Aviv, Israel

* Manage successful design and implementation for various requirements.* Oversees all tasks from estimation to design to QA to support handover, including cross company.* Manage and prioritize multiple projects in a matrix dynamic environment.* Estimate and coordinate tasks delivery, decide on scope according to priority and business demands, track overall.

Israel

• Techfinancials, Herzeliya. Senior Technical Account Manager.
• End to end project management for B2B clients:
• Defining new customer’s requirements and supplying the best solution for their needs.
• Primary focal point for customers on the following subjects: 1. Integration (API, PSPs, Affiliates and Regulation). 2. Solving technical and business issues with cooperation with local and international development.

installing and releasing new versions, writing STP and STD for new functions, running manual test casses, running migration flow, woring with MSSQL, defect managing in QC tool, building working plans for other QA team members.

Bachelor Of Business Administration - Bba, Business/Managerial Economics

Mcitp

Art/Art Studies, General