Provide technical advisory and customer service to Cider Security customers worldwide. Strong fault isolation and root cause analysis skills to diagnose, solve complex technical issues and provide timely solutions in a professional manner. Extensive experience in deep level debugging and analysis, reproducing customer issues while coordinating with R&D resources, Sales, QA and Marketing to build a positive customer experience.Business and technical communication skills for interfacing with clients, working in a close-knit team environment, as well as organizational ability for multi-tasking and flexibility.• Organized & Systematic• Creative• Team-spirited