Direct Of Operations /Regional General Manager
Current• Lead Teams at 2 Airports consisting of a GM, Concourse Manager, 11 Concept managers and over 250 employees. Accountable for Payroll, HR, Maintenance and Commissary delivery.• Annual sales of $50 million from 11 concepts.• Full P&L Responsibility. Create and Analyze Budget.• Developed supporting Management and departments to refocus on improved operations.• Retrained staff to focus on Guest Experience. • Achieved Highest NPS score throughout entire Company for Fiscal 2019• Turned around negative sales trend to exceed budgeted expectations by 5%• Cut excessive OT, reduced out of period invoices and waste, while lowering Cost of Goods.• Bettered expected ROI by 5% and exceeded Budgeted EBIT.• Successfully opened 2 fine dining, one fast casual and one QSR concept in 2019.• Maintain Liquor, Wine and Beer inventory for both locations.• Negotiate and Supervise maintenance and service contracts.• Member of Union bargaining team.• Build on and Maintain good working relationships with Landlord and Responsible Agencies.• Involved in developing RFP for new Terminal including both Pro Forma details and site development.Concepts include: Piattino, Bud & Marilyn’s (FD); Ruby Tuesday, Tony Roma’s, CPK (FC); Earl of Sandwich, Panda Express, (QSR) as well as proprietary brands.