• Conducted business turnaround, implementing lean principles to resecure profitability with the largest client. • Corrected shipping delays, lowered labor cost by 60%, and improved production efficiency by 19%.• Restructured the labor force, empowered shift managers to make operational decisions, and cross-trained staff.• Established SOPs and Key Performance Indicators to allow data to guide executive decision-making.• Managed the key account relationship and stepped in to correct knowledge gaps that were creating delays.• Negotiated contract terms and secured optimal profitability while delivering unparalleled service.• Success of the departmental turnaround led to a spin-off company. Named COO of the new business.

• Managed 25 warehouse staff, creating and utilizing KPI’s to track the receiving process for a 250,000 sf 3PL warehouse with 30,000+ pallet locations. Received 450 pallets daily. Shortened unload times by 20%.• Implemented a second shift and set up daily team meetings to keep efforts aligned with KPIs.

• Supervised the cycle count team. Organized inventory alphabetically and clustered client orders in one location. Created a proactive inventory schedule, reduced average pick time, and reduced claims.

Auto Detailing and Reconditioning • Founded the business within three days of graduating college. Expanded business from $300k to $1M annually, with three locations and two mobile shops servicing seven counties. Built up company valuation and sold the business in 2016.• Hired, trained, and managed performance for a team of 20 employees.• Cultivated key account relationships, comprising 30% of total revenue.• Managed marketing and social media presence. Personally handled customer communication, yielding outstanding client satisfaction and repeat business. Managed purchasing and inventory.• Monitored industry trends, continually evolving product/service offerings according to market demand.