My passion lies in driving people and organizations to success. This guiding principle has been the cornerstone of my career in customer management for over twenty years, inspiring me to strive for excellence.As a multi-disciplined executive and advisor, I have built and led customer-facing teams from their early stages to scale and growth. My roles in Customer Success, Account Management, Pre-sales, and Program management have provided invaluable learning experiences and sharpened my management and leadership skills.I can successfully increase retention and customer growth by leveraging human relationships and maximizing tools and processes to support scale and maintain efficiencies. One of my unique contributions is a framework I developed for grooming talent. I have used this framework to mentor dozens of professionals, helping them enhance their performance and contribute more effectively to their organizations.Professional Skills:Customer Success Management | Account Management | Global Management | Team Building | Mentoring | Professional Services | Program and Project Management (PMP) | Outsourcing | Public Speaking.Domain Knowledge:Cyber Security | Retail | Telecommunication | Finance | Enterprise Software | Consulting | Startups | Learning & Development