Guy Glaeser Email & Phone Number

Walla Walla, Washington, United States

Destination management professional with experience in, public relations, operations, marketing and tourism.

Pacific Northwest, USA

Establishing a travel company creating and selling tours in Pacific Northwest and in Europe, I led a team of four, overseeing trip scheduling, payroll, and operational activities. I built and maintained robust relationships with vendors, and fostered links with communities to ensure efficiency. Delivering exceptional customer service and client experiences.

Brand development. Corporate Training of sales and business managers. Manage tours and serve customers throughout a variety of destinations.

North America/Central America. Alaska, Wash. D.C. Canadian Rockies, Costa Rica

• Manage tours to Alaska, Eastern United States, Canada, and Costa Rica handling logistics and customer service while exercising diplomacy and tact. Create and present informative and entertaining narrative acquired.
• Chosen as 2006 Circle of Excellence Winner and 2008 Circle of Excellence runner-up in recognition of work with media to generate press, increase sales and represent Princess, as well as producing operational results.
• Key member of department achieving the highest customer evaluations, 97%, in the company worldwide; customer ratings for tours provided personally have been 97%
• Press trips have generated positive articles from publications including the Boston Globe, the Houston Chronicle, Yahoo Travel and other numerous online outlets positively impacting sales
• Introduced Costa Rica and Nicaragua land trips, acting as product manager; met with vendors, port managers and cruise officers to establish logistical protocols
• Planned East Coast Historic America tours for up to 100 guests, visiting prospective properties and creating tour themes; continuously add new attractions and increase tour efficiency