Guy Glaeser Email & Phone Number

Walla Walla, Washington, United States

Destination management professional with experience in , public relations, operations, marketing and tourism.

Pacific Northwest, Usa

Establishing a travel company creating and selling tours in Pacific Northwest and in Europe, I led a team of four, overseeing trip scheduling, payroll, and operational activities. I built and maintained robust relationships with vendors, and fostered links with communities to ensure efficiency. Delivering exceptional customer service and client experiences I grew the brand's reputation and customer trust plus won repeat business and word of mouth recommendations. Expanding my network of tourism contacts throughout region and wider industry, I captured customer feedback, benchmarked competitors, and kept up to date on industry trends to identify opportunities to develop new products and packages. Generating sales with in-market training, sales presentations, travel industry hosted webinars, tradeshows, and travel blogs, I conducted client consultations and offered bespoke tours to meet individual needs of customers. I grew a small business into a premier tour operator, growing market share within Washington State and created Walla Walla themed content for international in-bound marketing agencies as part of Port Seattle Market Program in UK, Germany, and Australia. I liaised with tribal organizations and vendors to develop a multi-night tour, focused on Native culture experiences and leisure activities, for a Tribal Elder's travel organization and the company was featured in Uncorked: The Blog and produced company Travel Guide.

Brand development. Corporate Training of sales and business managers. Manage tours and serve customers throughout a variety of destinations.

North America/Central America. Alaska,Wash. D.C. Canadian Rockies, Costa Rica

Manage tours to Alaska, Eastern United States, Canada, and Costa Rica handling logistics and customer service while exercising diplomacy and tact. Create and present informative and entertaining narrative acquired through extensive fieldwork and research. Orchestrate press trips for Princess Cruise and Tours in collaboration with external and internal marketing organizations, local hotel, transportation, tour vendors; develop itineraries and provide narrative describing trip features as the representative voice of Princess Cruise Alaska to the media.• Chosen as 2006 Circle of Excellence Winner and 2008 Circle of Excellence runner-up in recognition of work with media to generate press, increase sales and represent Princess, as well as producing operational results leading to increased efficiency and cost effectiveness• Key member of department achieving the highest customer evaluations, 97%, in the company worldwide; customer ratings for tours provided personally have been 97%• Press trips have generated positive articles from publications including the Boston Globe, the Houston Chronicle, Yahoo Travel and other numerous online outlets positively impacting sales• Introduced Costa Rica and Nicaragua land trips, acting as product manager; met with vendors, port managers and cruise officers to establish logistical protocols• Planned East Coast Historic America tours for up to 100 guests, visiting prospective properties and creating tour themes; continuously add new attractions and increase tour efficiency