Customer Success Specialist
Current• Provided initial technical support and onboarding to over 100 clients representing both mid-sized businesses and importers.• Initiated the implementation of new solutions for increasing the number of products offered on the company’s online marketplace.• Worked in close coordination with the content and technical departments to implement improvements to the company’s website and back-office.• Initiated the use of organizational charts which improved cross-departments coordination.• Identified and coordinated solutions for better customer engagement, including the production of training videos and written materials.
Dec 2022 - Present
