Propel forward progress for client policies and meet with them, individually, to ensure quality control. Coach and mentor sales team in best practices to secure new business and deliver best-in-class customer service. Currently building sales teams.• Recognized as top agency producer in in September 2020, November 2020, March 2021, August 2021, and June 2022

Orchestrated all aspects of rental property maintenance, listing, and customer service

• Hired to transform under-performing Houston office in collaboration with Fuel Oil department; restructured nine North American SGS offices in six months based on successful Houston office model.• Augmented revenue 120%-150% by leveraging strong industry network to create previously non-existent business. Maintained strong customer relations by providing frequent correspondence. -----Key clients include ExxonMobil, Chevron, Valero, BP, Vitol, and Glencore.• Established order of operations, retaining successful practices to implement throughout offices. Determined individual office problem areas, deploying strategies to spur growth and efficiency. • Served as senior leader to all departments during office management absences. Managed North American offices for the world’s leading inspection, verification, testing and certification company. Led team of 15 members in revitalization of ten under-performing North American SGS offices in just six months.• Jumpstarted company’s re-entry into the fuel oil business by introducing a new organizational structure and created a new client base, including ExxonMobil, Chevron, Valero, BP, Vitol and Glencore.• Secured additional revenue stream, boosting revenue by 150%.

• Oversaw scheduling of all movements in and out of terminal, assisting Inventory department/inspection companies with line tracking, research, and gains/losses. • Effectively assisted all client schedulers, operators, and traders with movements, partnering with management to swiftly resolve issues. • Ensured mandatory downtime created little impact on customers by coordinating schedule with Maintenance department. • Generated excess revenue for terminal through creation of several impactful revenue plans. • Edited and updated SSPs, providing senior leadership with correction areas. Spearheaded all facets of scheduling for movements in and out of terminal. Collaborated with inventory department and inspection companies in line tracking, research, and gains/losses. Supported client schedulers, operators, and traders with movements. Collaborated with Maintenance Department on scheduling to ensure mandatory downtime did not impact customers. Created multiple successful revenue plans.• Established goals and improved processes at an under-performing fuel oil terminal. Developed a scheduling / downtime tool to track tank, barge, ship, and dock utilization KPIs for each customer. Processes saved the company substantially more than $10M.• Cultivated a high-performing workforce by working one-on-one with team members and launching a “customer is always right” philosophy. Optimized customer relations and created a culture of cohesion and team spirit with high levels of engagement.

• Implemented extensive operational knowledge and experience to drive senior leadership decision making regarding building new infrastructure to existing terminals; joined team as second Commercial Analyst in company history. Drove results, liaising between commercial group and operations to determine expansion opportunities, risks, and expenditures. Supported senior leadership decision making process, positively impacting new infrastructure at existing terminals. Facilitated client expansion projects by analyzing customer trends/metrics. Created quarterly reports and KPIs for commercial directors/customers.• Developed KPI-based PowerPoint presentations related to each customer's asset utilization performance. Enabled customers and Kinder Morgan terminal management to develop the business strategy that best suited them and maximized profits.• Liaised between commercial group and operations to determine expansion opportunities, risks, and expenditures. • Enabled client expansion projects by analyzing and interpreting customer trends/metrics. Facilitated efficient client business operations by creating quarterly reports and KPIs for commercial directors/customers; participated in daily meetings to help resolve operational and finance issues.

• Managed crew of up to eight controllers/schedulers while verifying inventory and scheduling needs of all products for 30-40 customers; scheduled blending needs and capabilities of all clients. • Ensured DOT/EPA compliance by maintaining and auditing each console.Led crew of as many as eight controllers/schedulers for 12-hour shifts. Verified inventory and scheduling needs of all products for 40 customers. Ensured DOT/EPA compliance. Mitigated customer losses and facilitated gains by supporting inspection companies.• Created and implemented "Dual Verification" procedure to ensure and demonstrate proper performance, resulting in achieving a one-year accident-free record in highly dangerous environment and savings in the millions-of-dollars in potential liability• Mitigated customer losses or gains by assisting inspection companies.

• Rotated between inbound, outbound, marine, and transfer desks. Scheduled and ran 20+ pipelines and 10+ barge & ship docks.