Day-to-today operations o Open/close main office and on-site service centers o Maintain critical communication resources at all locations and collaborate with on-site management to implement solutions o Contact vendors and request proposals and purchase business supplieso Provide reviews, guidance and recommendations for development o Replace scheduled employees due to conflicts or illness according to availability and location requirementso Assist in hiring and releasing employeesManage complex relationships with clients, partners, and memberso Collaborate with business partners and clients to design and implement service solutions locally and regionally o Track and coordinate service requests from call center, public website and emailso Correspond with clients, partners and members on service requests o Investigate service issues and promptly develop solutions appropriate for the client and service provider Project management for ProCare Network Services o Forecast project costs and estimateso Oversee and Manage Multiple Projects at onceo Monitor team projects progress and enforce deadlineso Design marketing materials and develop strategies to increase awareness and product recognition.

• Carry out quality assurance tests to discover errors and optimize usability• Complete detailed programming and development tasks for public websites as well as challenging back-end server tools• Collaborated with programmers and developers to develop a dynamic web environment that was simple, clean, and intuitive• Oversaw scheduling and project milestones and coordinated with management and developers to implement changes

• Design implement and maintain web development accounts for Single Source Systems and clientele• Maintain VAR relationships with ISP with web hosting and corporate access • Contacted clients to obtain more information and discuss design options and expectations• Develop and maintain corporate images through the design of logos, stationary, brochures, product packaging and catalogs for parent company and clientele