Guy Hedigan Email & Phone Number

London, England, Gb

Perth, Perthshire, Gb

Building out a stateless, serverless public cloud architecture using AWS and other microservices. Design and build of operational processes and data models.Working hands on with AWS services including API Gateway / Lambda / Cognito / s3 / Transcribe / SQL and NoSQL databases / API microservices / Python / JavaScriptManaging all EUC using Office365, Exchange,

Basking Ridge, Nj, Us

Enterprise Architect designing processes and automation tools for transformation, change and service delivery teams supporting clients including Diageo, Burberry, Kering, TNT Express, Post Office, Bayer, Honeywell and SAP.Main responsibilitiesWorking with customers and service departments in Verizon at all levels to define operational improvement areas. Innovate global change and service delivery processes. Manage agile and waterfall application development teams. Negotiate changes at an executive level on major accounts with values from $ 30M to over $ 60M annually. Major achievements at VerizonI designed, commissioned and managed the implementation of a proposal to billing system now implemented on major tier 1 accounts. I designed a unified digitised global process where previously each product and region had their own manual processes. • improved first quote acceptance from below 20% to over 85% for over $200M annually in new orders.• reduced order processing times from 90 days to 5 days for standardised orders.• improved service inventory records from less than 60% accurate to over 99% accurate for more than 200,000 devices and services. • change process improvements were decisive in securing renewal of $30M contract. I designed and introduced automated data capture and warehousing for high value accounts to directly correlate invoice charges to client orders and service inventory. • reduced billing query backlog from 9 months to less than 1 month. This significantly improved aged debt issues.• recovered in excess of $10M annual recurring revenue.

Chiyoda-Ku, Tokyo, Jp

1 year assignment in Mitsui's Tokyo HQ.Working in the IT section on contracts and services review.

London, England, Gb

From 1996 to 2006, I was promoted through managerial roles responsible for software development, IT infrastructure, and network management before being promoted to Deputy General Manager in 2006, a position in Mitsui that equated to Head of IT or IT Director in other companies.I was selected for a 12 month secondment to the Tokyo HQ from April 2009 to March 2010 where I worked on a global IT contracts and services review.Main responsibilities:• create and execute an IT strategy for EMEA region• manage the Europe wide IT function supporting 1200 staff in 50+ offices across 9 time zones• plan budgets for operations and multiyear programmes• build and coach the IT team,• ensure that IT operations maintain alignment with the business and external authorities• manage major projectsMajor achievements at Mitsui & CoThe challenge at Mitsui EMEA was devolved IT management to local offices many of which were too small to manage the responsibility. I created and agreed a plan with the business to centralise the operation of IT with comprehensive standards and clear KPIs defining services, security and DR. This IT strategy was the blueprint for transforming IT in Mitsui EMEA into a standardised and centralised suite of services. The objective was to update the existing IT, reduce unplanned outages, improve security, reduce costs through centralised purchasing and create a clear measurable IT budget. The IT strategy removed shadow and informal IT replacing it with standardised services professionally delivered, IT security was achieved and the resilience of IT services was improved with full disaster recovery.

Wavre, Walloon Region, Be

Lead engineer for clients including Hewlett Packard (UK), Meyado (Germany) and Mitsui (UK). Database development work as a lead engineer managing small teams of developers.

Software engineer and on site Support engineer for the Bourse de Luxembourg for the electronic trading system. ( ATS2 )

Santa Ana, Ca, Us

Junior Software Engineerhttps://www.anaren.com/