Guy Jayes Email & Phone Number

Managing strategic government buying frameworks (CCS RM1045 & G-Cloud) across telecoms and ICT with an annual revenue value of £50m. Framework reporting, opportunity management, bid support, portal management Category development- specifically mobile, inbound telephony and converged services (mobile, fixed, conferencing, wi-fi)Developing take to market.

• Managed strategic Public Sector clients, delivering strategic transformation for customers through mobile technology. Engaged with key executives, managed all stakeholders involved and led an internal multi-function.
• Managed a portfolio of accounts that delivered £12m pa across multiple services
• Delivered year on year strong results achieving 100% target against both fiscal and customer satisfaction targets

• LOCAL ACCOUNT MANAGER (Multi-National Sales), Telefonica Global July 2012 – June 2014Led an internal multi-functional team to manage key global clients, deliver account growth, identify client business drivers and.
• Managed and developed a portfolio of key multi-national clients with a value of £12m per annum

• Managed and had ownership for a base of corporate clients to deliver service improvements, mobile, fixed and professional services.
• Used CCV to manage the pipeline and opportunities, allowing for accurate forecasting and target achievement

• Led a virtual team to manage service related issues, adding increased value for clients and the business ensuring O2’s marketing comms and commercial focus of retention was successfully achieved.
• Used CCV tools and methodology to identify value opportunities, deploying relevant service/billing capabilities to deliver against customer requirements
• Achieved recognition for returning the highest customer satisfaction scores 2 years running
• Drove the Customer Satisfaction Index… Show more Led a virtual team to manage service related issues, adding increased value for clients and the business ensuring O2’s marketing comms and commercial focus of retention.
• Drove the Customer Satisfaction Index to world class levels, through building trusted business relationships with O2’s corporate clients, across all sectors
• Change management – introduced process design and flow which improved strategic service and planning Show less