Guy Krzanowski Email & Phone Number

Wausau, Wisconsin, United States

Dedicated System Administrator managing Verisae system. Skilled in maintaining Verisae software applications, ensuring system availability, and optimizing performance and troubleshoot technical issues, and delivering exceptional user support. • Verisae Administration: Proficient in administering and managing Verisae software application • Performance Optimization: Proficient in analyzing Verisae system performance, identifying bottlenecks, and implementing optimizations to enhance efficiency and user experience. • Documentation and Reporting: Ability to create comprehensive reports and provid data. • Collaboration and Communication: Effective at collaborating with cross-functional teams, Excellent communication skills to ensure clear and concise interactions. • Monitor Verisae systems, performed routine maintenance tasks, and conduct proactive troubleshooting to identify and resolve technical issues promptly. • Collaborated with internal teams to Verisae ensuring accurate and streamlined workflow. • Assisted end-users with Verisae-related inquiries, providing timely and effective support to ensure optimal system usage and user satisfaction. • Conducted performance analysis of Verisae systems, identified areas for improvement, and implemented optimizations to enhance system efficiency.• Created Automated Refrigerant Tracker from vendor data which saved $100000 expense• Devolop and implement various reporting dashboard to VP Maintenance and company Region Directors

Wausau, Wisconsin, United States

Oversees a remote workforce and contractors throughout Wisconsin and Upper Michigan with over 69 sites.Oversee projects and repairs by defining the scope of work, reviewing the estimates, processing capital requests, and verifying the completion of work meets the scope, schedule, cost, and federal and local regulations.Directs the repairs to facilities and equipment for restaurant, laundromats, C-stores, and other commercial properties.Responsible to ensure that all properties are maintained and operational while meeting monthly and yearly budget forecasts.Scheduling, routing, and redirection of assets.

Wausau, Wisconsin Area

• Directly manage 21 field technicians servicing 150 customers daily and spanning 45,000 square miles by balancing routes, scheduling, and adjusting local knowledge to minimize drive time and increase productivity/profitability• Monitor and analyze key performance reports weekly, monthly, and annually for efficiency and efficacy of corporate goals, customer feedback and satisfaction, parts usage, labor, billing, trips per repair, discounts, miles driven, and lost time to implement strategic solutions for improved business performance to meet/exceed EBITDA goals• Measure, analyze, and coach team and individual progress toward strategic goals utilizing data points and trends with an average 11% improvement year-over-year• Responsible for the lifecycle of technicians including recruiting/hiring, onboarding, technical development training, business literacy, performance management, scheduling, promoting, mentoring, coaching, and terminating/retiring• Rated at 96% for management effectiveness by direct reports through fostering positive employee relations via ready meetings, tech rides, focus groups, phone calls, technology, conflict resolution, and employee recognition and awards• Implement, direct, adhere, and ensure compliance for all applicable laws, regulations, and company policies, company values, and code of conduct for myself and 21 direct reports• Develop business strategies for all regional technicians to promote sales, and customer service satisfaction/retention• Conduct variance analysis by department to achieve five completed service events per day per technician• Communicate regularly with direct reports and cross-functional teams in four remote locations to plan CI cycles

Wausau, Wisconsin Area

• After two years, promoted from general manager of the home improvement sales department to operations manager• Responsible for 15 direct reports and store volume exceeding $16M; achieved more than $1M in sales annually • Inspected departments and consulted with associates daily to identify development opportunities, prioritize action plans, and provide timely feedback as measured by corporate performance reports, scorecards, and dashboards• Utilizes quantitative and qualitative data to measure and achieve desired outcomes and address outlier opportunities• Communicated opportunities and solutions that allowed clients to meet/exceed profit plans to a staff of six managers• Provided disciplined leadership including setting clear expectations and holding all accountable for results; managed performance of individuals, team, and department• Monitored profit and loss operational expenses and drove processes/procedures contributing to plan fulfillment• Lead and managed safety, inventory, and shrink controls (merchandise protection and safety standards/processes)

• Coordinated distribution for all department shipping activities while earning my first college degree in management• Regularly monitored and analyzed shipping data utilizing software applications for management/inventory reports

Bachelor Of Science (B.S.), Management, 3.85 Gpa Magna Cume Laude

Developed and enhance my business skills in accounting, finance, marketing, human resource management, production management, and business.

Associate Of Applied Science, Supervisory Management, 3.5 Honors

Activities and Societies: President for the Night Class Student Body 1990-2000 Supervisory Management trains and upgrade supervisors.

Professional, Human Resources

Certified as a Professional of Human Resources from 2003-2012. Served as the Treasurer for the Central Wisconsin SHRM - Society for Human.