Guy Lavallee Email & Phone Number

Top notch operations Manager with experience in day-to-day management of the property and its team with operational accountability for forecasting, organizing, budgeting, training, and directing all hotel ops, including rooms (housekeeping, front office, and bell services), engineering, and food and beverage.Summary of Qualifications•Total 16 years’ experience in hotels. •Complete knowledge of hotels operations including F&B and rooms. •Outstanding guest service skills like being creative in "making a memorable experience" and resolving guest requests and concerns. •Strong forecasting and budgeting skills including the ability to find innovative ways on finding solutions to resolve problems. •Excellent eye for details, conduct property walks to improve appearance of the property, and set schedules for team members to keep the property sharp. •Remarkable ability to lead a positive culture and keep team members upbeat while maintaining a open approach to employee relations as well as guest complaints. •Strong computer skills especially on all hotel operating systems and spreadsheets. •Unique ability to ensure proper selection of team members, conduct training, motivation and counseling of all team members.•Outstanding oral, written and training communication skills.

Listed skills include Hotel Management, Hospitality Management, Front Office, Hotels, and 14 others.

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