Multifaceted role including aspects of Account Managment, Service Delivery, Solutions design and implementation, product development, automation development and technical escalations. For our clients, my role is acting as a one stop shop for all their technology needs. Along with keeping the team and day to day support operations running smoothly.Big focus on implementing M365 solutions for our clients to enabled reduced operational risk and cost while enabling better mobility, productivity, and security. To enable happy and productive staff.I have a strong internal focus on upskilling, automation, and cyber security. I look to leverage RMM and PowerShell as tools to automate away any of the boring stuff for myself and my team, so we can work on elevating our service beyond basic support and focus on provide improvements, strategy, and innovation.

Responsible for assisting clients with strategic IT planning, project scoping, project management and solution design. Worked closely with operations team to ensure quality IT managed services for clients and on-time and on-budget project delivery.

Notable Achievements:Major Office Move - 130+ Staff and all hardware moved from Richmond to Southbank.Network/Wireless Overhaul - Upgraded core and access layer switching in Melbourne and Sydney offices. Upgraded wireless in Melbourne, Sydney & Brisbane Offices.365 Exchange Migration - Planned for and managed onsite to Cloud migration for all company mailboxes.Automatic Software Deployment - Implemented automatic software deployment and reporting.Operating Cost Reductions of over $100,000 a year ongoing - Through reduced dependencies on contractors. better licence management and finding more cost effective options for existing solutions.

System Administrator for systems spread over 5 office locations in multiple states. Responsibilities Includes:- Desktop Support & User IT Inductions (Heavy CAD/Adobe Environment)- Server Administration (Server 2008 R2, Server 2012 R2 on ESXi Hosts)- Network Administration (HP Procurve, Cisco, Dell)- Maintaining 3D design team hardware and render farmNotable Projects:- Implemented Remote Access and Software Deployment Tools- Restructuring and Clean-up of Active Directory / Group Policy- Upgrade of Network, implementing a collapsed-core design.- Major Decommissioning (4 physical server, 2 switches and 3 routers).- Implementation of a server and systems Monitoring & Alert System. - Implementation and roll-out of Standard Operating Environment.- Implementation of Microsoft Deployment Toolkit (MDT) and automated windows deployment.- File Clean-up and Data Management Strategies (Over 6 TB saved at end of project)- Implemented custom built CAD workspace update system.

IT Support & HelpDesk for Teachers and Students.Day-to-Day Responsibilities Includes:- Supporting over 300 iPads, including managing updates and app deployment.- Supporting over 75 Desktop & laptops (Windows 7, Windows 8 and OSX).- Managing multiple Windows servers, (DC, WSUS, WDS, Etc) and physical hosts (VMware and HyperV).- General system administration (Account Creation, deletion, security, allocation of systems).Notable Projects:- Hardware Clean-out - Managed the inventory, decommission/redeployment/recycling of over 100 desktop systems and screens.- Implemented WSUS Server - Increased windows update speeds and reduced internet traffic.

Started IT support business while studying at university, became primary income after a year of operating.Clients were mostly home users and small businesses. Wide variety of experience in including virus removal, data recovery, website development and more. Shortly after finishing my degree, I decided to stop working as a sole proprietor to focus on gaining a wider experience larger IT environments.