Guy Marcuson Email & Phone Number

London, England, United Kingdom

Monitoring and replying to customer queries across all platforms: handling customer email, telephone queries in an effective manner, providing helpful assistance and efficient service.Proactively keeping customers informed of enquiry progress with timely updates, assisting with exchanges, returns, cancellations, refunds, order replacements, tracking customer orders and updates to support customer brand insight and information.Use of Salesforce, Cloudtalk, payment platforms.

London, United Kingdom

• Acting as the deputy to the company owner, with responsibility for the day-to-day running of the company and all logistical aspects of the business.• Looking after all aspects of the supply process; creating production plans, order consolidation, ordering supplies, stock-taking, arranging product distribution, overseeing food production.

London, United Kingdom

• Managed a portfolio of diverse corporate clients across the core markets (UK, France and Belgium) with annual spends ranging from €200k to €2.5m from small to global brands.• Negotiated pan-European discounted fare rates with corporate buyers based on the Eurostar framework, reinforced Eurostar’s positioning by actively selling the product by building on stakeholder interaction (travel managers, client procurement, booker network).• Conducted regular client meetings with principal contacts, informing them of product/service developments, reviewing sales data and driving client interaction.• Tracked and analysed sales and market-share performance; applying corrective measures where necessary and producing detailed client reporting.• Maintained and built on third-party relationships with Travel Management Companies to assist and improve the performance of clients.• Took an active part in internal commercial projects when they arose, liaising and maintaining regular dialogue with other areas of the commercial team and wider business.

London, United Kingdom

• Selling to existing and new client accounts of sponsorship and exhibition space plus account management of these companies, maximising revenue from upselling.• Mentoring and training members of the team.• Working closely with the conference production and marketing teams to maximise sales opportunities. Creation of sales plans and targets for upcoming campaigns.• Headed up and exceeded on-site re-booking target at EiG, the largest event in the team’s portfolio.

London, United Kingdom