• Responsible for staff coordination, workload balancing and staff direction• Notify of and direct restoration efforts on FCC reportable events involving NG911and e911 services• Direct troubleshooting efforts of managed network services for multiple departments of critical and highly sensitive Government entities.• Act as technical support to the team.• Develop and provide training documents on different technologies and platforms.• Develop and implement staff… Show more • Responsible for staff coordination, workload balancing and staff direction• Notify of and direct restoration efforts on FCC reportable events involving NG911and e911 services• Direct troubleshooting efforts of managed network services for multiple departments of critical and highly sensitive Government entities.• Act as technical support to the team.• Develop and provide training documents on different technologies and platforms.• Develop and implement staff scheduling• Address and resolve escalated customer issues• Serve as a department liaison Show less

• Provided support for 300+ State and Local managed networks for local municipalities and government agencies.• Manage and implement restoration efforts of FCC reportable events.• Troubleshoot issues for State and Federal Emergency services in an extremely time sensitive and highly charged environment.• Troubleshoot various types of networking equipment to include, Cisco, Juniper, Nortel, Aruba, Adtran, Juniper, etc• Provide support to public safety and National Security… Show more • Provided support for 300+ State and Local managed networks for local municipalities and government agencies.• Manage and implement restoration efforts of FCC reportable events.• Troubleshoot issues for State and Federal Emergency services in an extremely time sensitive and highly charged environment.• Troubleshoot various types of networking equipment to include, Cisco, Juniper, Nortel, Aruba, Adtran, Juniper, etc• Provide support to public safety and National Security customers in a 24/7/365 NOC. Show less

• Responsible for various types of networking equipment to include, Cisco, EVDO, DSL, Nortel, Aruba, Adtran, Juniper, etc. in a managed network setting• Troubleshooting of various networking equipment• Extensive router/switch network hardware/software troubleshooting; IP routing strategy & routing protocol development: BGP, MPLS, RIP, OSPF, EIGRP, QOS, etc.• Utilizes communication and people skills especially when dealing with technical and non-technical staff in areas of isolation,… Show more • Responsible for various types of networking equipment to include, Cisco, EVDO, DSL, Nortel, Aruba, Adtran, Juniper, etc. in a managed network setting• Troubleshooting of various networking equipment• Extensive router/switch network hardware/software troubleshooting; IP routing strategy & routing protocol development: BGP, MPLS, RIP, OSPF, EIGRP, QOS, etc.• Utilizes communication and people skills especially when dealing with technical and non-technical staff in areas of isolation, design planning and direction• Extensive familiarity with the TCP/IP protocol; bridge and router theory and operation; Ethernet network theory, operation, and management• Develop training materials and engage in training of 1st and 2nd level engineers• Act as a resource for consultation on equipment and software troubleshooting and configuration• Complete any Projects/Other tasks as requested by Management Show less

• Maintained the FAA LINCS network with a contractual commitment in excess of 99.999% service• Held a NACI Security Clearance for a management on a National Security Network.• Conduct highly sensitive troubleshooting efforts on a private network for the Federal Aviation Administration flight critical systems.• Maintain all ground and air communications connectivity for the Federal Aviation Administration.• Utilize various testing applications to troubleshoot LAN/WAN, DS0, DS1… Show more • Maintained the FAA LINCS network with a contractual commitment in excess of 99.999% service• Held a NACI Security Clearance for a management on a National Security Network.• Conduct highly sensitive troubleshooting efforts on a private network for the Federal Aviation Administration flight critical systems.• Maintain all ground and air communications connectivity for the Federal Aviation Administration.• Utilize various testing applications to troubleshoot LAN/WAN, DS0, DS1, DS3, and analog voice grade transmissions on a National Security System.• Perform logical cross connects using NEWBRIDGE 6300 series Nodes via SUN MICOSYSTEMS 5620/46020 Network access terminals.• Organize, direct and participate in scheduled maintenances of Customer Premise Equipment (CPE)• Access HyperTerminal/HyperLink to obtain real-time performance monitors of customer applications.• Work with contracted Local Exchange Carriers (LEC) to isolate and repair network outages.• Organize, set up, direct and participate in remote head to head testing with other LEC and FAA field engineers.• Coordinate troubleshooting and testing efforts of analog circuits and digital equipment with contracted carriers and field engineers• Act as a liaison between the FAA and all contracted Local Exchange Carriers (LEC) nationwide.• Perform training and act as Shift Coordinator/Center Supervisor for the FAANCC Show less

Identify new and marketable features in computer hardware and software equipment. Manage product aging, model diversity, pricing strategies, customer service issues and internal quality control. Determine target markets for the latest high tech releases of both hardware and software.Develop, present and implement strategic marketing plans for customer confidence levels ranging from beginner to expert. Develop relationships and act as liaison between manufacturers and sales… Show more Identify new and marketable features in computer hardware and software equipment. Manage product aging, model diversity, pricing strategies, customer service issues and internal quality control. Determine target markets for the latest high tech releases of both hardware and software.Develop, present and implement strategic marketing plans for customer confidence levels ranging from beginner to expert. Develop relationships and act as liaison between manufacturers and sales. Organize and execute in depth training and project coordination for a 300+ sales force. Develop and maintain information release on a print circulation in excess of 3 million/monthly and a nationally ranked traffic site online Show less

Perform a multi-task, total quality management process which includes, but is not limited to: route management, public relations, customer training, scheduling, team interaction, leadership duties and mechanical/hardware/software duties in a high paced, extremely time sensitive, highly fluid position with very exacting standards