Automative Case Manager
CurrentAnalytical Skills- on a daily basis, managed, reviewed and assessed up to ten automotive customer escalations received either via phone, e-mail, fax and mail by determining most effective course of action- coordinated with Regional Managers and Corporate Trainers to determine trends/concerns with regards to training needs in order to effectively represent CCR’s relationship to various groups- identified opportunities, developed recommendations and facilitated change to maximize the performance and productivity of the department- acted as consultative expert to assist our stores in dealing with issue arising from day-to-day operations- regarded as subject matter expert dealing with escalated inquiries for Corporate Customer Relations- as small business owner, acted as final escalation point on all business and insurance decisionsCommunication Skills- possess excellent facilitative, presentation and communication skills- attained my English writing block permitting me to seek and utilize all opportunities to enhance my presentation and facilitation skills- facilitated automotive presentations at Automotive Service Managers’ meetings, for dealers in training sessions and for corporate partners- created supporting documentation and provided automotive training for new CCR employees- on a daily basis, communicated and followed up with associate stores, and/or vendors i.e. negotiations in place to resolve issues in a mutually acceptable manner- fluent in both written and spoken French and English
