Guy Schwikkard Email & Phone Number

New Zealand

Boost website conversions & customer engagement, feedback and reviews 24/7 with Yonder.Built for tourism businesses and integrated with booking systems and tourism waiver check in software.Yonder has a suite of features, use one or use them all....Engagement:Quiz and live chat feature. Set up website quizzes or 'help me choose' CTA's providing personalised recommendations to all prospective website visitors. Learn about your website visitors, gather first party data, enable targeted marketing and generate more sales leads. Chat provides 24/7 customer service with 1-3% of website visitors choosing to communicate via chat. Convert:Yonder builds AI chatbots specifically designed for tourism businesses and website widgets showcasing the latest reviews, increasing online conversions, on average, by 20%. The chatbot is an add-on to the live chat feature and answers up to 80% of tourism FAQ's immediately. The chatbot converts, in general, 10% of chats to bookings immediately and saves hours of staff time per month. The reviews widget ensures businesses use social proof to convert website visitors to bookings, utilising the most up to date and product relevant reviews.Gather Feedback:Gather customer feedback by automatically triggering customer surveys to be sent out once customers have completed the experience/booking, Yonder surveys achieve a 35-40% completion rate. Gathering direct customer feedback and NPS are key metrics driving product development, marketing and sales. Integrated with booking systems to give the full view of the customer.More Online Reviews:Ask for customers to review you online only if they rate you highly in the direct customer feedback. Capture the negative reviews before they go public. Manage all your reviews in one place and drive them to your online review widget.

Hamilton, Waikato, New Zealand

Opened up a fitness and gym running classes for people who want to utilsie exercise as a healthy way of life, enjoy themselves and meet new people!Classes I run are:- Mums and Bubs classes for mothers who are returning back to exercise, or simply want a space to workout with children in tow!- HIIT classes for people who want to move and feel good from a bit of a workout!

Tauranga, Bay Of Plenty, New Zealand

Led and build out the Customer Success function. Create and implement Customer Success strategy. Implement automation into the product to grow to scale. Deliver initiatives to drive down support requests and manage the performance of the support team. Deliver positive experiences for all customers.

London, England, United Kingdom

Managed over 90 global customers and approx. £500,000 ARR. Oversaw all UK operations, including UK based Technical Support team. Managed 1 direct report and built-up a team of 3 Customer Success managers. Lead renewals and product up-sell.

London, United Kingdom

Managed customers across Europe and North America. Ky point of contact between customers and the development/ support teams. Delivered onboarding and continued education to customers.

Managed all key/enterprise customers. Led product development for new software features. Onboarded new key customers.

Vancouver, Canada Area

Managed customer support portal. Onboarded all new customers. Created and managed content through PlayyOn software and social media

Waikato, New Zealand

Responsible for improving the role of coaches in the region Developed and fostered youth interest in coaching.Manage budget within my portfolio. Colaborated with secondary schools to increase participation and enjoyment of sport. Created meaningful workshop opportunities that meet the needs of sport coaches from a variety of sports. Developed initiatives to engage, grow, support and generate quality community coaches.

Post Graduate Diploma Sports Management, Commerce

Courses taken: - Managerial Finance - Effective People Practices - Business in Context - Introduction to Marketing - Business Computing.

Bachelor Of Physical Education, Sport And Leisure

Education record