Guy Smythe Email and Phone Number

Responsibilities• Develop strategies and drive management of internal service, processes, customer service labour utilization, and profit margins of 45 staff. • Identify and develop new administration and safety processes.• Introduce and drive a new structural change within the Branch and Service administration team.• Introducing and driving change in the Safety environment as part of the OH&S committee and Safety program advisor.• Driving Warranty compliance.• Payroll and time recording • Chief Fire Warden and first Aid Officer.• Environmental Policy and document controller.• Accounts payable and receivable management.• Meeting co-ordinator and implementer for processes, Policies, OH&S and Audit control.Key Achievements• Implement processes for OH&S training and recording to bring the branch nation safety rating from 31st to 24th in a 4 month period. With a 127 day no incident achievement. • Implement and delivery nationally a new customer service program, raising the National promoters score from 37% to 58% and local location from 33% to 63% customer satisfaction.• Developed strategies to Reduce current work in progress • Developed strategies to reduce current warranty compliance invoicing costs • Built a team based approach that focused commitment and alignment to the new customer service program.• Developed and created new administration processes and development for all Daily Banking, account payable and receivable, invoicing, training and record keeping.• Deliver and bring up to date the workplace fire management policy and conducted regular fire compliance meetings.• Developed processes to record and retain company environmental protecting and disposal information• Reduce outstanding account payments

Responsibilities• Maintain and invoice workshop and Field Service, services and maintenance.• Schedule Workshop and Field Service Repairs and maintenance.• Warranty Invoicing and compliance updating.• Accounts payable and receivable processing• Record daily workshop time records for invoice processing• Workshop compliance training and updating.• Reporting of workshop profits and deductibles and daily invoicing records. • Delivering and reporting of new Expert Diagnostics Program• Delivering and maintaining reports for new customer service process and quoting program• Delivering and implementing National computer installation role outKey Achievements• Delivered an improved Invoice cycle time of 23% to 67% for all retail, internal, warranty and contract invoices• Reduced work in production invoice costs by initiating negotiations and meetings for contract repairs and invoices• Delivered in implemented an Expert Diagnostic Program with a 96% repair success rate and conclusion within 3 steps. Assisted and advised international systems advisors with remote diagnostics system production and advancements.• Implemented new Service Administration processes and procedures, cross trained relevant staff and new employees,• Developed successful relationship between workshop and warranty divisions

Responsibilities• Updating and replacing water meters• Installing/removing water restrictions• Call out duties to after hour repairs or restriction removal• Reading and recording accurate meter reading• Adhering to OH&S • Extensive walking distancesKey Achievements• Delivering excellent customer service and achieving 100% restriction installation and 96% return payment• Achieving a 97% success rate in electrical reading and detail

Clean Valley delivery the service of rubbish removal residential, commercial and industrial sites.Key Responsibilities/Achievements• Developed successful relationships with customer and companies resulting in more higher out of skip bin output and requirement• Deliver and implement strategy to sustain growth on the central coast and a Newcastle market.• Develop and implement a new quoting and recycle advantage program to reduce customer waste removal costs by 5%• Extensive customer account management and quoting relations. Promoting further use and productivity.• Identify new and safer ways of rubbish remove for multi storey sites

Key Responsibilities/ Achievements• Provide extensive knowledge of rainwater and building products and services• High Volume use of Pronto operation system for data entry, purchasing, inventory, stocktaking, account management;• Internal trainer for the Pronto system on all sales consultant and purchasing requirements; • Liaison with external suppliers including new product pricing, account contracts, delivery times and scheduling;• Develop workshop and office standard operating procedures;• Provide supervision and sound judgement to staff on all aspects of task or projects;• Maintained records for statistical reports;• Receiving and responding to customer’s phone and counter enquiries;• Deliver accurate quotations on plans, specification and customer orders;• Extensive use of computer applications including Microsoft office and Excel

Key Responsibilities/Achievements• Administration management• Stock control and inventory reporting• Extensive Liaison with external suppliers and contractors• Delivering and creating store budgeting• Stock management• Roster management• Employment selection and termination• In store Team Training and meetings• First aid officer