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A customer focused growth specialist who excels at tackling complex issues, developing growth strategies at pace using data, and translating strategy to actionable solutions with a clear road map for B2B firms. Adopts a structured goal driven approach to drive commercial outcomes, borne from breadth of experience of generating revenue through lead generation, brand strategy, proposition development and content. Ability to challenge the status quo and think differently to drive impact and engagement with target audiences. A leader with a track record of mobilising teams towards a vision, with an engaging communication style and strong influencing skills to manage internal stakeholders across the business. • Lead Generation – Delivered Digital Marketing transformation at a leading international offshore law firm, creating a new digital ABM strategy across a key business line delivering 200+ leads in 8 weeks, 38% over target.• Brand Strategy – Created an insight lead brand strategy for Digicel that was executed TTL plus an award winning ATL launch campaign to drive awareness and engagement. Store footfall increased by 41% during the campaign and in the following 18 months NPS increased to +40 from -3.• Driving change for commercial growth - Transformed perceptions internally and externally to create a customer centric, insight hungry team using data, executing digitally, transforming commercial performance delivering 70% uplift on pipeline YoY at Truphone.• Proposition development - A transformed proposition strategy for O2 growing revenue in a declining sector to £425m and profit of £321m, delivering market beating margin performance, by rebuilding the core proposition and managing a multi-channel TTL campaign.• Content and campaign leadership – Transformed the customer engagement strategy for Priority at O2 to a single strategy, ‘Fan Creation’ covering SMS, email, push, MMS, digital display, organic and paid social and display managing multiple agencies to deliver positive ROI at key stages of the customer lifecycle.
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Head Of Product MarketingTruphoneLondon, Gb -
Marketing ConsultantVarious Companies Dec 2020 - PresentGreenwich, Ct, UsWorking as a fractional CMO supporting a wide range of businesses and agencies globally on business growth programmes such lead generation, brand and proposition strategy and content creation. Deep experience gaining commitment and engagement via internal engagement that builds long term vision with short term commercial goals. -
Acting CmoTruphone Apr 2021 - Jun 2023Clerkenwell, England, GbIdentified as a leader with track record of delivering total marketing transformation in B2C environments and challenged to lead a B2B SaaS scale up on the same path. I created a place and a role a bold and disruptive digital first brand and product marketing approach in a business that was very insular and obsessed with its features and technology.● Customer obsessed - Grew inbound leads and increased lead conversion by 41% by designing and building a fully automated lead nurture process for 5 audiences.● Growth roadmap – Lead the creation of a ‘growth roadmap’ an 18-month program of marketing and commercial transformation that within 6 months lead to record Q1 performance in company history. -
Head Of LoyaltyNews Uk Apr 2020 - Nov 2020London, GbHeadhunted to build Loyalty by design across News UK with an initial focus on The Sun and The Times. Within 3 months I led a strategic review of Sun Savers and Times+ and initiated delivery of a Times+ Evolution strategy which gained board approval and moved to execution. -
Head Of Marketing And Strategy - PriorityO2 (Telefónica Uk) May 2017 - Apr 2020Reading, England, GbChosen to lead a new focus on Priority for O2. With over 3m active customers, I lead a review of the Priority proposition, re-establishing it as the no1 brand proof point for O2, culminating in a significant ATL campaign in July 19 where active usage increase by 24%. -
Head Of Brand And MarcommsDigicel Group Apr 2015 - Apr 2017Kingston, JmReporting to the CEO, I was chosen to lead a total brand transformation for Digicel in Cayman, within 12 weeks the new proposition and creative was live, that in just shy of 2 years had driven a dramatic increase in customer NPS from -3 to +40. The second phase to the role was then launching this successful strategy across 3 territories, covering 27 countries. -
Head Of Payg AquisitionO2 (Telefónica Uk) Jul 2014 - Apr 2015Reading, England, GbLeading a matrix team delivering 3.6m gross connections with an annual budget of £10.5m.A transformed proposition strategy grew revenue in a declining sector to £425m and profit of £321m, delivering market beating margin performance, by rebuilding the core proposition and successfully launching in market. -
Marketing Aquisition Manager - Post PayO2 (Telefónica Uk) Mar 2013 - Jun 2014Reading, England, Gb- O2 Refresh was a market changing proposition and I lead the Marketing for the project for 3 months up to launch, coordinating final details of proposition delivery, brand and DR comms, channel execution, internal comms and training and in store education- Owning and developing O2 Recycle and building it to be a key trading tool with-in O2 Refresh and delivering a 21% increase in volume YOY and in 2014 planning to deliver £4.7m profit from £0 in 2013. -
Marketing Aquisition Manager - BroadbandO2 (Telefónica Uk) Nov 2011 - Mar 2013Reading, England, Gb- Ownership of 2013 marketing strategy from inception, presentation and implementation - Solely responsible for 2013 forecast development based on internal and external factors and justify £1.2m budget allocation and phasing -
Customer Marketing Manager - Secondment ContractBskyb Jul 2011 - Dec 2011Middlesex, England, GbMulti-media engagement campaigns• Working on Anytime + to drive engagement and usage of the service. Utilising DM, Emal and SMS to create linked messaging cut through.• This programme in 4 weeks drove usage up by 25% and retention of these customers improved by 2%Retention programmes• Working on Sky movies to instantly start communicating with customers as soon as they join communicating breadth of the offer and the calendar of great content to stop customers spinning in January. -
Senior Account ManagerTable 19 Sep 2010 - Oct 2011London, GbFulham FC- TTL acquisition campaigns utilising numerous media and maximising online sales channel. - The 2009/10 Season Ticket campaign for FFC delivered 40% uptake on Season tickets and up sell increased by 48% increasing average spend per ticket by $14 per ticket.- Other campaigns include the Fulham 09/10 kit launch and membership programmeThe Carphone Warehouse- I worked across all Customer Marketing teams, Loyalty, Retention and Acquisition delivering through the line campaigns managing numerous internal and external stakeholders.- Notable campaigns include the 4 phase Christmas campaign contacting over 4 million people across a 3 week period across email, DM, TV, press and local media. The key mechanic to this campaign was an online flash based game, which achieved over 300,000 plays in the 10 days it was live. People management- I started managing 1 account executive and currently have 2 account executives and 1 account manager working with me.Creative Input- Full creative management from brief writing, presentation of concepts and full scale project management in multimedia campaigns.- I have a passion for creative ideas and concepts and feel passionately that they should be protected from stakeholder feedbackForecast management- Full forecast management and planning for The Carphone Warehouse and Fulham FC managing targets of £1.34m across 5 internal teamsDigital loyalty initiatives- Developing full digital campaigns for CPW utilising email and web and social platforms to help increase loyalty and engagement with the brand and increase propensity to upgrade.Strategic planning- Development of Inlife customer journey for mobile phone contract customers. We developed a detailed plan by segment by month. Over the initial 6 month period upgrade rate rose by 3%, generating an extra £4.5M revenue. -
Account ManagerTable 19 Dec 2008 - Sep 2010London, Gb -
Account ExecFlip Group Jun 2006 - Jun 2008Campaign Managemento Involved in initial brief from client and work through each stage in campaign development such as creative and copy development to managing media schedule and supply of advertisingo Main media includes Sunday Times, Daily Telegraph, The Times, Financial Times and Mail on SundayBrand developmento Evolving logo and look and feel to enhance current and new collateral plus aid the development of brand buildingRelationship marketingo Involved in developing campaign such as owners events and direct mailo Tracking effectiveness of DM & EDM o Planning and managing owners eventsTime managemento Working across up to 6 clients, with up to 40 current jobs for the busiest clientso Management of up to 4 media schedules, all with differing deadlinesPeople managemento Internal Stakeholders - Briefing studio, managing designers and pushing though work to meet deadlines whilst keep strong relationships with the design teamo External Stakeholders - Managing client expectations and building trust to help the agency press its options and knowledge into all work created
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Junior Marketing ManagerRobson Barnes 2008 - 2008• Agency Management (creative and PR)• Brand development• Managing European PR & Marketing• Budget definition and control• Campaign definition, management & evaluation• Relationship marketing• Web & e-commerce development
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Assistant Product ManagerThe Link 2004 - 2006• Managing point of sale material • Advertising • Managing stock levels • Internal Communication• B to B communication
Guy Thornton Skills
Guy Thornton Education Details
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Coventry UniversityBusiness -
St Josephs College, Ipswich
Frequently Asked Questions about Guy Thornton
What company does Guy Thornton work for?
Guy Thornton works for Truphone
What is Guy Thornton's role at the current company?
Guy Thornton's current role is Head of Product Marketing.
What is Guy Thornton's email address?
Guy Thornton's email address is gu****@****o.co.uk
What schools did Guy Thornton attend?
Guy Thornton attended Coventry University, St Josephs College, Ipswich.
What are some of Guy Thornton's interests?
Guy Thornton has interest in Im A Keen.
What skills is Guy Thornton known for?
Guy Thornton has skills like Product Marketing, Direct Marketing, Marketing Management, Positioning, E Commerce, Creative Branding, Social Media, Business Transformation, Performance Based Marketing, B2b, Online Marketing, Brand Development.
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