Is Site Service Manager
Current Manage delivery of IS Services to internal customers in the country or zone of operations according to agreed SLAs Act as first point of escalation for internal customers in country or zone of operation and service providers Act as a key interface between the IS Services organisation and the IS Business Partner in the country or zone of operation Determine requirements for enhanced or existing IS Services from the IS Business Partner. Progress requests for change through the Change Management process. Perform desk side support (2nd level user support) activities in his/her location for cases not resolved by the Global Service Desk, as per agreed SLAs. Manage local IS Services projects and participate in regional and global projects. Monitor, analyse & review the quality of IS Services delivered in the country or zone of operation against agreed SLAs. Manage deviation from agreed SLAs through governance structures and initiate actions to maintain and improve service levels. Monitor, analyse & review the quality of IS Services delivered in country or zone of operations by residual local vendors. Manage deviation from agreed SLAs (service level agreements) directly with the residual local vendors. Contribute to the preparation and management of the IS Services budget for the country or zone of operation. Manage hardware and software license inventory held in the country or zone of operation. Manage renewal of hardware and software in accordance with local renewal policies.Implement through early adopter process. Coordinate SOX GCC process compliance in the country or zone of operation. Assume Information Security Officer role or provide information security service to the local Country Accountable for compliance to Syngenta IS Standards in the country or zone of operation. Coordinate IS Services communications to users in country or zone of operation.
