Guy Wainwright Email & Phone Number

London, England, United Kingdom

London, United Kingdom

• Senior Associate – AuthorisationsI proactively manage a stretching case load of complex cases while meeting my determinations, making regulatory decisions based upon the holistic review and harm consideration, in line.
• Recognising a procedural failure in the way in which credit and lending reviewed financial accounts and implementing change to ensure firms had appropriate resources and were suitable for authorisation.
• Reviewing our consumer duty rules and creating the process by which associates would apply the rules within credit and lending authorisations.
• Creating and delivering training to credit and lending authorisation on the consumer duty and financial accounts reviews.
• Carried out recruitment interviews for Associate positions (internal and external candidates)
• Delivering induction training and mentoring new Associate starters

Canary Wharf, London

Investigates and settles disputes between consumers and financial services through powers handed down by parliament. While at the service I’ve moved internally a number of times. Becoming quickly competent as an adjudicator reviewing and settling payment protection insurance (PPI) complaints, within a year I moved to mentoring and training newly recruited.

Farnham, UK

• Key Responsibilities:
• As the Cardiff & Bristol account manager, I worked with various companies and individuals in South Wales and England to book and arrange events.
• Communicating and liaising with companies to arrange individual corporate events.
• Ensuring all companies in our reach is aware of what we can offer.
• Responding to enquiries from individuals and businesses about our facilities.
• Meeting daily, weekly, monthly and yearly KPIs.

• Key Responsibilities:
• As an internal marketing consultant, it was my responsibility to completely rework the company’s marketing structure.
• Negotiating advertising contracts with newspapers, magazines and radio.
• Competitor and market analysis, I formed a complete marketing report and presentation on all competitors (prices, market share, current advertising, etc.) and the current market climate.
• The development of a reliable social media platform (facebook, twitter, etc.).
• Copy writing new advertising for direct e-mail campaigns, all media and the website.

Greensboro/Winston-Salem, North Carolina Area

• Key Responsibilities:
• As a commercial manager, I managed staff, dealt directly with customers and vendors, and ensured operational…..
• Responsible for assuring all employees adhered to all Target customer service guidelines.
• Sole manager of various departments including, electronics, stationary, sporting goods and pets.
• Training and managing junior managers, undertaking recruitment and working with vendors and brand representatives.Key Achievements:
• Highest percentage revenue increase in any department in district.

Bachelor Of Arts - Ba, Japanese Language And Literature

Bachelor Of Arts - Ba, Spanish Language And Literature

Marketing & Economics

Activities and Societies: Vice-president International Club, President International Club, Volley Ball Club

3 A Levels, Business, English Literature, Spanish

3 GSCE grades 3 A level grades

11 Igcses

8 GSCE Grades Graduated with Merit