Guy Watson Email & Phone Number

Brisbane, Queensland, Australia

Curating experiences for those visiting Brisbane City

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

Brisbane Street Games specializes in team building events in a fun and unique way.We have taken the challenges of an escape room and mixed it with the thrill of a scavenger hunt all brought together by adding a bit of character!It's a great way for teams to get to know each other and build on team cohesion through completing challenges and solving the crime of who is the Brisbane Burglar!

Brisbane, Queensland, Australia

* Developed Certificate III in Customer Engagement program - focusing on contact centres* Developed Certificate IV in Employment Services programI develop engaging learning and assessment material in a vocational education environment for Customer Engagement, Business Administration, Community Services and Employment Services.

Brisbane, Queensland, Australia

- Leading the vision for the RTO's eLearning strategy focused on an exceptional student experience.- Managing the Learning Management System and other embedded technology.- Creating and developing reports through reporting on PG Admin- Assist in procedural and policy updates and provides adds to strategy in the Management team.

Brisbane, Australia

* Managed case load of over 100 students and consistently hit targets* Most improved coach in third quarter of 2018* Built relationships with internal and external stakeholdersI facilitated and delivered the Certificate III and IV in Travel and Tourism and Customer Engagement to the employees of Flight Centre Travel Group. I ensured training, assessment and administrative requirements are timely, consistent and comply with registered training organisations and the vocational Training sector. I added value through development services beyond the accredited education pathway through interactive coaching. Engaged and provided feedback to Store and State Operational Managers on development opportunities and issues.

Brisbane, Australia

* Trained new staff on site in Manila by creating and running training sessions* Chosen as SME for new rollout of contact centre in the Philippines* Continuously achieved call centre forecast targets and NPS Provide support for website customers under the Flight Centre Travel Group via inbound calls and emails. Using multiple booking systems across multiple companies, I act as a liaison between the companies and the customers. I achieved productivity standards and goals while maintaining the highest level of customer service. I resolved product or service problems by clarifying customers’ inquiry; determining the cause of the problem; selecting and explaining the best solution; following up to ensure resolution. I built sustainable relationships and trust with customers through honest and interactive communication.

I designed, developed and managed a travel blog and associated social media platforms to encourage traffic to website. Created travel stories along with editing photos and travel videos through using Adobe Photoshop and Sony Vegas 12. - Continually editing, marketing and designing to plan and develop the sites’ style and appearance.- Increasing web traffic by building awareness and creating an interactive community on social media.- Using web content management systems to analyse website usage statistics and adapting the website to follow these trends. Understanding consumers’ movements through Google Analytics.

Vancouver

* Created sales objectives and forecasts to increase sales by 25% from the previous year.* Developed strategies for improving the company’s operations, productivity and efficiency. * Implemented multiple policies to shape the company’s direction moving forward. I led and developed customer experience through interactive outdoor games boosting the company to number two on Trip advisor.

Brisbane, Australia

* Researched and generated statistical data to define a strategy for YHA.* Investigated and responded to customer complaints for positive resolution.* Coordinated and managed regional training for new and existing staff through conducting internal training sessions. Assisted with operation of the hostel network and provision of high quality accommodation services to YHA members and guests. I built strong relationships with contractors and suppliers for procurement of stocked items, worked collaboratively with the IT department, Marketing team and suppliers to create YHA’s Explore program. I provided phone support for IT issues regarding Guest Centrix Hotel Management system and room allocation.

Brisbane, Australia

* Constantly achieved a 100%-130% of financial and sales volume targets. My attention to detail lead to one of the lowest sales error rate in the company.*Provided continued sales development for myself and seven employees. This began with initial training and continued throughout their employment.* Provided a solution for customer service issues in an effective manner. I achieved this by coordinating with key stake holders including airlines, customers, tour companies and Insurance companies.As Assistant Store Manager, I was responsible for financial management and daily operational tasks to achieve personal and team goals. Developed strategies to hit and exceed sales targets whilst dealing with customers and aiming to meet their expectations of a dream holiday. Provide strong leadership for operations and management of travel services for employees at both store and state level. Proficient in dealing with a variety of travel products and associated reservations systems including Amadeus, Compass and Dolphin Management.

Belfast, United Kingdom

Delivered sales results in accordance to managerial requests and company targets

Belfast, United Kingdom

* Consulted on development and opening of 52 bed backpacker hostel * Managed and maintained a 98% rating on Tripadvisor* Built strong relationships with OTA's and local tourism boardOther responsibilities included administration, budgeting and reporting, guest check in/out, hostel cleanliness, reservations and advising guests about what to do in the surrounding area. I sourced a reservation system and developed the hostels operational and safety policies. I managed a weekly budget and collected accurate data to profile customers for marketing purposes through social media. I developed a working relationship with online booking systems and managed quotas. Completed housekeeping on a daily basis.

Leuven, Belgium

Maintained high customer services whilst delivering a range of sport and cultural activities for scout groups. I was responsible for overseeing the excursion program for all Venture Abroad groups. I organised sports, cultural and day trips for all participating groups.

Melbourne, Australia

Ensured the smooth running of the hostel by checking in/out guests, tour sales, event assistance and being the go to person for any problems. Facilitated reservations, welcomed guests and provided assistance during their stay. Operated and was fully conversant with the Hostels computer reservation system – CHARTS. Developed Quality Assurance programs and abiding by these to keep standards high.

France

* Sourced new contracts for the company within the resort town of Mèribel and negotiated commissions with these suppliers for ski events and activities.* Organised, promoted and sold tickets for weekly pub crawl.Assisted the resort manager with guest and staff welfare, maintaining chalet standards, hosting airport transfers, hosting skiing tours and organising ski après events. Organised guest activities and presented information associated with the resort. Tasks included sales and information, guest transfers to and from the airport, ski hosting and hosting of après ski events. Promoted and sold of ski packs and après ski events to large groups, ensuring guests are informed of all products. I continually achieved sales targets on a weekly basis.

London, United Kingdom

Ensured the tour runs smoothly and contribute to the tours ambiance by delivering educational information in an exciting and memorable way for students and teachers. I Provided historical, cultural and geographical information to enhance educational content of tour. This was achieved through coach commentaries and walking tours around the UK. I communicated, organised and motivated large groups of up to 50 people to create an enjoyable and successful tour. I utilised my problem solving skills to provide solutions for unforeseen incidents. Liaised with suppliers to confirm bookings and reservations by using strong organisational and punctual skills.

Edinburgh, United Kingdom

Delivered friendly, efficient customer service and to create a warm and welcoming atmosphere to all customers. And to set up the bar to ensure a full day of business runs effectively and efficiently. Prepare and serve alcoholic and non-alcoholic drinks.Duties and responsibilities:- Inducting customers on the proper use of indoor golf simulators. This involved informing guests on the safety precautions and correct use of the simulators.- Assisted with promotional ideas to attract repeat customers. - General bar work including mixing and pouring drinks, changing kegs, re stocking shelves etc.

Southport, Australia

* Organised the front of store employees to ensure a smooth running of the day including providing training and register support. Supervised staff and provide expertise and customer service support on a wide variety of inquiries from my team and customers. Money handling that included managing floats and the balancing of registers at the start and end of trade. Providing customer service through information on a large range of products.

Graduate Certificate In Business Analytics, Business, High Distinctions And Distinctions

* Ranked 1 of 137 students for 'Business Analytics tools and techniques * Competent in the use of SAS Visual to create engaging.

Graduate Certificate In Sports Management, Tourism Operations

* Won certificate of Academic Excellence by placing in the top 5% of students

Bachelor Of Tourism Management, Tourism Operations

* Majored in Tourism Operations

Education record