Guy A. Goddard work email
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Guy A. Goddard personal email
As the Executive VP of Sales & Marketing at Accent Building Restoration, Inc (ABR), I oversee the strategic direction and execution of all sales and marketing activities for the company, which specializes in rebranding and reimaging services for various industries, including painting, construction, and self-storage. With over 10 years of experience in operations management, project management, account management, and business development, I have a proven track record of delivering strong and sustainable results, driving performance metrics, and leading world-class teams.My core competencies include personal and professional development, field service management, retail kiosk operations, call center management, fleet management, market expansion, business transformation, change management, and authentic leadership development. I am passionate about empowering and mentoring my team members, fostering a culture of innovation and collaboration, and building healthy relationships with our clients and partners. My goal is to help ABR grow and thrive as a leader in the rebranding and reimaging industry, and to provide exceptional service and value to our customers.
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Regional ManagerAccent Building Restoration, Inc (Abr) May 2018 - Feb 2024Salt Lake City -
Director Of Dealer SupportTech Force National Mar 2014 - May 2015Orem, UtLead Dealer Support Department which maintained relationships with 80 Alarm Dealers Nationwide. Increased company output 65 %, in under one year, by establishing excellent relationships and open communication with dealers.Directed Billing Department which decreased accounts receivable by 43%, within a 4 month period, by establishing excellent relationships with external accounts payable departments.Assembled a Call Center team that decreased the the Service Level from answering 50% of the calls within 2 minutes to answering 70% of the calls within 30 seconds. Accomplished without adding additional personnel.
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Manager Channel Partner NetworkVivint Jun 2013 - Dec 2013Provo, Utah AreaDelivered a 19% sales increase in 7 months by establishing exceptional relationships with our offsite sales partners.Assembled offsite Channel Partner sales companies to facilitate 5000 additional sales, resulting in $250K in revenue.Demonstrated leadership in recruiting, marketing, legal, sales and supervision management. -
Director Field Service, Western United StatesVivint Jan 2013 - Jun 2013Provo, Utah AreaDirected 300+ Field Service employees in the Western U.S., providing excellent customer service resulting in a net promoter score (NPS) of 60.Delivered industry leading 3 day "Time to Service" and "Time to Install" for customer service.Maintained a $65 million dollar budget and always stayed within budget by reviewing weekly finances with key team members.
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Director Of Service SupportVivint May 2010 - Dec 2012Provo, Utah AreaCreated a new Field Service workforce department specifically to increase workload productivity. Resulted in a savings of 2 hours travel time per technician per day allowing a 35% decrease in time to service customers. Transformed Service Billing Department. Reduced customer billing time 91%, decreased cost per ticket by $.54 resulting in an annual savings of $250K. On-time execution of complete company rebrand initiatives to entire U.S. & Canadian customer base (475,000 field logos and yard sign replacements) without compromise to service & installation levels.Successful implementation of: training, installation, and service of Vivint’s industry leading rollout of residential/consumer home automation, access control, HVAC control, video surveillance, and appliance/lighting control resulting in Vivint being sold for $2.1 billion.
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Service Auxiliary ManagerVivint Jan 2009 - May 2010Provo, Utah AreaSpearheaded the development of an 800+ vehicle fleet program working with: Worked externally with: fleet management companies, graphic design vendors, vehicle wrapping companies, and automobile dealerships. Kept senior management informed to ensure accurate budget constraints and company branding objectives were met.Selected to lead two call centers. By eliminating redundancies, reduced unnecessary calls by 70% which resulted in a decrease of FTE's by 50% saving $1 million annually.Revamped fleet driving policy and saw a 77% reduction in personal miles placed on fleet vehicles, saving $1.6 million/year.
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Operations Manager Sam’S Club KioskVivint Jan 2008 - Jan 2009Provo, Utah AreaDeveloped a kiosk sales division from scratch to over 30 sales representatives. Increased sales territory from 1 state to 8 states and from 1 location to 24 locations. Built a relationship with Sam’s club and Twin Towers Trading (Sam's Club Vendor) and by implementing this kiosk sales operation increased sales revenue $900K.Increased customer base by 573 additional customers.
Guy A. Goddard Skills
Guy A. Goddard Education Details
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Buisness Management
Frequently Asked Questions about Guy A. Goddard
What is Guy A. Goddard's role at the current company?
Guy A. Goddard's current role is Executive VP of Sales & Marketing @ Accent Building Restoration, Inc (ABR) | B.S. in Business Management.
What is Guy A. Goddard's email address?
Guy A. Goddard's email address is gg****@****usa.com
What schools did Guy A. Goddard attend?
Guy A. Goddard attended Weber State University.
What skills is Guy A. Goddard known for?
Guy A. Goddard has skills like Management, Leadership, Team Leadership, Sales, Training, Account Management, Customer Satisfaction, Call Centers, Business Development, Marketing, Team Building, Operations Management.
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