Symbio Ecosystems is an independent advisory firm focused on helping organizations solve business problems through the design and orchestration of symbiotic technology services ecosystems, fueled by digital integration, automation, and data-driven insight. We work with commercial and government organizations, applying Lean Startup principles to business model and technology services transformation – releasing and iterating light versions of model changes (minimum viable innovation) to quickly scale based on learnings from measured results

Independent hay producer, tractor services in Hunt and Collin County, Texas.

• Earned CISSP and AWS Solutions Architect Associate to support trusted-advisor role for IT customers.• Virtual network and virtual hosting infrastructure architecture in both public and private cloud environments• Firewall rules troubleshooting and definition in Palo Alto Panorama and Fortigate FortiManger in a complex multi-zone enterprise network.• IT Services liaison for Acxiom Data and Identity products organization• Infrastructure provisioning process governance and optimization, including security compliance and ITIL process review.

Gainwell is the leading provider of technology solutions that are vital to the administration and operations of health and human services programs. I advise on the infrastructure and technical delivery of the MMS SaaS product, including Microsoft Azure architecture and cost optimization, ITIL delivery processes, ITSM adoption, and Windows and Linux virtual server administration.

Post-sales implementation solutions architecture, support and consulting for SaaS Information Technology Service Management and automation platformITSM product roadmap requirements planning and developmentTechnical account manager for NTT DATA Services engagements

Microsoft Azure Expert MSP audit leader for Service Operations and Service Management compliance items, consultant/primary contributor for all phases of NTT DATA Service's successful achievement of the Microsoft Azure Expert Managed Service Provider certification (June 2019, one of 50 globally).Cloud Management Platform and "Next Generation" cloud managed services tools selection and evaluation for AWS Managed Services Provider certification project.Align public cloud managed services offer development with Vendor MSP Certification and competency requirements, ITIL managed services processes and NTT DATA Services delivery tools and capabilities to enable world-class, next-generation public cloud managed services

* Formerly Dell ServicesTransformed collection of independent, disparate database administration teams into a formal, ITIL-governed Enterprise Database Management services practiceDeveloped DBA as a Service (DBAaaS) for Microsoft SQL Server offer and drove adoption of cloud-relevant managed services across ecosystem.Technical and solutions architecture, RFP responses, SOW development and review, customer-facing pre- and post-sales catalog supportPre- and post-sales technical due-diligence for database and application infrastructure requirmentsDeveloped service transition project templates, checklists, and communication matrixDirect all aspects of the EDM ITIL-based service catalog-- Traditional heavy ITO services-- Drive transformation of ITO-centric practice to managed database services in the cloud.Deal certification approver for all pursuit solutions with EDM component

* Formerly Dell Services, concurrent position/responsibilities held while also serving as EDM Portfolio Manager Directed strategic, new business development, product development, and service improvement initiatives for global EDM practice (3 Sr. Managers, 2 Managers, 103 global individual contributors at team’s largest size)Senior management point of escalation for all U.S. EDM delivery performance, process, or customer account relations issuesAlternate coverage contact for Director of IT Services (Mainframe, Messaging, EDM towers)Managed EDM staffing transformation project, 2014 through 2015 (staffing pyramid rationalization and shoring/delivery transformation)Dell Champion Award, FY 2015

Drove adoption of the SAP Real-Time Data Platform (RTDP) for existing and new SAP Business Suite customers across the global SAP account base by developing and presenting SAP Real-Time Data Platform sales enablement content for SAP and partner sales organizations.Contributed to opportunity review process during Quarterly Business Reviews by identifying RTDP sales, services, and migration opportunitiesPresented RTDP value proposition in marquee accounts including Valero, SteelCase, Oxy Chemical, Southwest Airlines, and The State of Texas. Developed and delivered Real-Time Data Platform Technical Academy for SAP customers, partners including Valero, Bose, Cisco, SteelCase, Valero, KloudData, Meier. Maintained existing SAP/Sybase customer relationships and provided first-line technical customer contact for customers in Commercial sector.

Delivered technical sales support, solutions architecture and on-going close customer relationship maintenance for Sybase data management and data analytics customers. Drove technical sales efforts to closure at in multiple industry verticals at major accounts including British Petroleum NAGP/Energy Trading, Texas Workforce Commission, Texas Office of the Attorney General, Keystone Energy Partners, Spectra Energy, Southwest Airlines, Concentra, Brinks, The Independent Bankers’ Bank, Tyson Foods, Los Alamos National Bank.Documented and designed customer solutions for:o Tiered Storage and in-database compression implementationso Cloud-hosted infrastructureso Hot-site availability with replication server

Sybase database management operational support leader for Citigroup $4B/yr. municipal bonds trading platformProject Management: Migrated $4B/yr Municipal Bonds Trading platform, RISKMAN, Murex and supporting trading risk management applications from Sun Solaris hardware to virtualized IBM AIX Power platforms. o VM resource sizing for target IBM P6 LPARso Storage and backup requirements gatheringo Connectivity requirements gathering and mappingo Time-line management and application testing coordination

Mission-critical production database infrastructure administration and leadership for both internal Perot Systems applications and global customers such as Dell, UBS-Warburg, Wolters-Kluwer, Moody’s, Alamo-National Car Rental.Real-life, 100% successful business continuity exercise while serving on the UBS-Warburg/Swiss Bank Corporation database services team during the September 11, 2001 terrorist attacks.Nominated to Sybase, Inc. Customer Advisory Board for Adaptive Server Enterprise in 2007. Served two-year term.Led Remedy/OPAS (PSC’s ITIL service management and automation application) database infrastructure planning and execution for Perot Systems Corporate business continuity/disaster recovery team to 4 successful full bare-metal recovery drills at SunGard.Database infrastructure team leader and architect for Remedy/OPAS application and implemented procedures to manage 1000%+ database volume and velocity growth over a 5 year period, with ZERO downtime due to database administration failures.Database infrastructure transition leader from due-diligence to outsourcing transition for the California Power ExchangeFounder and leader of PSC's internal Database Management Community of Practice. Wrote original Database Management Critical Practices Guide, now used as foundation material for leveraged database management service delivery currently at Dell Services. Performed new business development, solutions architecture, outsourcing due-diligence, and service management functions for accounts including La Quinta, ANC, Wolters-Kluwer, Tenet, Parkland Health and Hospital System, Catholic Healthcare West, Stanford Medical Center, Dell.