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Guy Roberts Email & Phone Number

Customer Technology Operations Manager | Delivering High-Quality Technical Solutions at Cornerstone Building Brands
Location: Salisbury, North Carolina, United States 12 work roles 3 schools
1 work email found @5mdigital.com 4 phones found area 704, 843, and 909 LinkedIn matched
✓ Verified July 2026 4 data sources Profile completeness 86%

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Work email g****@5mdigital.com
Direct phone (704) ***-****
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Current company
Role
Customer Technology Operations Manager | Delivering High-Quality Technical Solutions
Location
Salisbury, North Carolina, United States
Company size

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Guy Roberts is listed as Customer Technology Operations Manager | Delivering High-Quality Technical Solutions at Cornerstone Building Brands, a with 8763 employees, based in Salisbury, North Carolina, United States. AeroLeads shows a work email signal at 5mdigital.com, phone signal with area code 704, 843, 909, and a matched LinkedIn profile for Guy Roberts.

Guy Roberts previously worked as Customer Technology Operations Manager at Cornerstone Building Brands and Technical Delivery Manager at Yum! Brands. Guy Roberts holds Computer Science from Rowan-Cabarrus Community College.

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Email format at Cornerstone Building Brands

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{first}@5mdigital.com
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Profile bio

About Guy Roberts

Highly accomplished and results-oriented senior IT professional with 20+ years of experience in web development, project, and delivery management in fast-paced support and technical environments. Experienced in coaching teams to adopt Agile methodologies like Scrum and Kanban. Focused on enhancing collaboration, driving continuous improvement, and aligning practices with business goals. Successfully facilitated workshops and mentoring sessions to boost team productivity and delivery quality. Experience with building and leading diverse and highly talented teams of eCommerce Software Engineers with an emphasis on scaling them to meet the demands of rapidly growing business. Bringing forth expertise in supporting and mentoring team members as they advance in their careers. Extensive experience leading and collaborating with both onshore and offshore teams. Successfully managed cross-functional teams across multiple time zones, ensuring seamless communication, coordination, and delivery of high-quality projects. Skilled in leveraging global talent to optimize productivity and meet business objectives.Successful track record of formulating technology-based strategies and delivering end-user business solutions that improve customer experience, drive continuous service improvements and create cost-saving opportunities. Spearheaded efforts to improve productivity by implementing agile practices within the organization. Tech-savvy individual able to thrive in fast-paced environments and work cross-functionally with multiple departments.

Current workplace

Guy Roberts's current company

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Cornerstone Building Brands
Cornerstone Building Brands
Customer Technology Operations Manager | Delivering High-Quality Technical Solutions
Salisbury, NC, US
Employees
8763
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12 roles · 27 years

Guy Roberts work experience

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Customer Technology Operations Manager

Current

Cary, North Carolina, Us

• Spearhead the development and implementation of Agile methodologies across various projects, enhancing collaboration and efficiency within the My Portal project. Successfully led the transition to a more streamlined SDLC, improving overall project delivery timelines and quality.• Introduced and implemented the RICE prioritization method for backlog management, ensuring that business-critical features and maintenance tasks are effectively prioritized. Led the adoption of Kanban boards to visually track progress and streamline releases.• Work closely with cross-functional teams, including business stakeholders, developers, and QA, to ensure alignment on project goals and deliverables. Successfully coordinated with senior leadership to drive project goals, leading to improved business processes.• Provide mentorship and guidance to team members, helping them grow their skills in Agile methodologies, project management, and technical execution. Facilitated workshops and training sessions to improve team performance and collaboration.• Oversee the My Portal project, ensuring that all technical and business requirements are met. Managed defect triage processes, working with stakeholders to resolve issues promptly and maintain high levels of customer satisfaction.• Developed comprehensive documentation in Confluence to support project management processes, technical details, and business operations. Utilized AI tools to enhance knowledge sharing and collaboration across teams.

Jan 2024 - Present

Technical Delivery Manager

Louisville, Ky, Us

In my role as a Technical Delivery Manager with YUM Brands' KFC Global Division, I will be responsible for overseeing the delivery of high-quality technical products and services to clients. This will involve coordinating with cross-functional teams, including engineering, product, design, and QA, to ensure that all project deliverables are met. I will also be responsible for managing project budgets and timelines, and ensuring that projects are completed on time and within scope.Some of my key responsibilities in this role will include:Managing the delivery of multiple technical projects concurrently, ensuring that all projects are completed on time and within budgetActively collaborating with cross-functional teams and internal and external stakeholders to ensure that project deliverables meet the needs of all partiesWorking with clients to understand their technical needs and expectations, and managing communication and expectations throughout the delivery processDeveloping and maintaining project plans and budgets, and tracking progress against those plansManaging risks and issues, and escalating as necessary to ensure that projects are delivered successfullyContinuously improving delivery processes to increase efficiency and effectivenessActing as a technical point of contact for the project team, able to effectively communicate technical concepts to both technical and non-technical team members

Dec 2022 - Jan 2024

Sr. Delivery Manager

Huntersville, Nc, Us

Collaborate with the Project Manager to ensure scope, budget, timeline, risks, and issues are monitored and controlled throughout the project. Provide effective communications across all IT and business stakeholders. Spearhead Software Engineering and QA team in designing developing and testing new POS system (Omega) in Angular replacing a 25-year-old mainframe POS (System Z). Lead team responsible for designing other Angular apps for ATD business and customer processes as well as developing new ATD/NTD Mobile app and biweekly improvements. Set performance targets, and monitor progress against agreed quality and performance criteria. Deliver effective feedback, throughout the performance management cycle, to ensure optimum performance. Migrate Hybris to SAP utilizing Spartacus as the front end. Direct FED team in development of front-end website code to support business operations and major IT portfolio projects. Ensure that correct content, product assortments, and UI functionality is developed, tested, scheduled, and validated against business expectations before it publishes live to ATD’s websites.Currently leading a team in migrating mobile app from 3rd party GLG and their platform onto an Angular application that was being managed in-house with a mixture of FTE's and contractors. Presently leading one of the teams of 45 members for replatform efforts of ATD online. Designed & developed modern point of sales platform (Omega) optimized for call center representatives to identify and order tires, wheels, and supplies for ATD’s customers, the app creates $1.4B a year in sales that ATD’s 250+ CSR’s use for customer sales and replaces 25-year-old mainframe system with modern sustainable technology, Angular.Created mobile app that would let ATD customers pick up their orders from DCs and pay for them using a credit card.Successfully worked with onshore and offshore developers and multiple cross-departmental teams.

Jul 2018 - Dec 2022

It Delivery Manager

Charlotte, North Carolina, Us

Developed detailed project plans for each initiative based on thorough analysis of scope, schedule, resources required, risks involved, etc. to ensure realistic expectations are set at all levels. Ensured that appropriate governance is applied across the organization as it relates to project management best practices such as risk management, and portfolio management. Spearheaded software engineering team's efforts in developing front-end website code to support tactical day-to-day business operations and major IT portfolio projects. Ensured that correct content, product assortments and UI functionality is developed, tested, scheduled, and validated against business expectations before it publishes live to belk.com. Provided regular status updates regarding progress against milestones and key performance indicators (KPIs) through various channels such as meetings or dashboards depending upon the audience being addressed. Played pivotal role in leading FED team in migration of Belk retail website from Blue Martini platform to Demandware platform while also maintaining enhancements and business requests of the live site.Acted as In-charge of standing up new Demandware version for The Limited, a Sycamores subsidiary, within four months of the retail website's completion.Leveraged skills in fixing years of bad JavaScript code entered into Belk platform to improve website performance by 80%.Integrated Tealium and Adobe Analytics into two platforms (Blue Martini & Demandware – Salesforce SAAS) and delivered new tagging system and analytic system on Belk.com.

Oct 2013 - Jul 2018

Lead Software Engineer

Charlotte, North Carolina, Us

Designed and built applications to function across multiple platforms. Worked closely with senior stakeholders to understand business requirements and help translate these into technical requirements for the development team. Directed engineering team and wrote code using jQuery to convert flash animation on Coach brand shop so Belk.com customers get a better mobile experience. Resolved any design or usability issues that arise and anticipated potential future problems so they can be solved before they impact users. Created automatic workflow process using google apps script for coupon calendar for efficiency. Built web app for workflow process using web forms for dept. briefs. Created HTML’s using CSS and jQuery and schedule them into the CMS. Created cloud-based solution that allows eCommerce team to share the data required to create and maintain Belk.com. using Zoho to build the application.

May 2012 - Oct 2013

Web Production Lead

Palo Alto, Ca, Us

Led and mentored web producers and web production staff on content and graphical production standards. Provided technical support for existing web applications including troubleshooting bugs and providing solutions. Monitored web production intake and resources. Collaborated with designers and developers to create responsive websites compatible with all devices. Acted as In-charge for CMS and content strategy on the intranet and external websites. Maintained content standards that are consistent with those established for graphic design, usability, and system design.Guided junior and mid-level developers in their professional development and taught them about content and graphics production standards and usability and system architecture.

Jun 2010 - Dec 2011

Sr Web Developer

Lake Wylie, Sc, Us

Sr Web Developer on all company based web projects. Responsible for CMS and content strategy on the intranet and external websites. Maintain content standards that work in conjunction with the standards set for graphic Project Manager, Troubleshooting, Training, IT managementBrand development, web site traffic growth, web site UI and advertising revenue. LAMP and Windows development. Analytics SEO Server & Computer upgrades. Exchange migration to Google Apps. Graphic Design.

Nov 2009 - Jul 2010

Lead Developer

Echamberconnect

Responsibilities: Developing maintaining Web sites appsTechnical leadership, architecting project developmentWeb Application development and Graphic Design work, LAMP environment. CRM’s CMS ecommerce development. Pre and Post video production, Audio and Print Design.

Jan 2009 - Nov 2009

Owner

5Mdigital.Com

Web development, Computer repair, Graphic design, Joomla expert.

Jan 2002 - Jan 2009

Manager

Rowan Business Forms

Support of Macintosh computer system. Built Inventory application. Graphic design work on business forms. Developed company web site.

May 2001 - May 2002

Graphic Designer

Peidmont Distributors

Web Design, Graphic design on large format printers. Troubleshot Fixed and maintained computers and peripherals for the company. Trained personnel how to use computers and equipment.

2000 - May 2001
Team & coworkers

Colleagues at Cornerstone Building Brands

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3 education records

Guy Roberts education

Computer Science

Rowan-Cabarrus Community College

Business, Business Administration And Management, General

Salisbury Business College

Education record

West Buckland
FAQ

Frequently asked questions about Guy Roberts

Quick answers generated from the profile data available on this page.

What company does Guy Roberts work for?

Guy Roberts works for Cornerstone Building Brands.

What is Guy Roberts's role at Cornerstone Building Brands?

Guy Roberts is listed as Customer Technology Operations Manager | Delivering High-Quality Technical Solutions at Cornerstone Building Brands.

What is Guy Roberts's email address?

AeroLeads has found 1 work email signal at @5mdigital.com for Guy Roberts at Cornerstone Building Brands.

What is Guy Roberts's phone number?

AeroLeads has found 4 phone signal(s) with area code 704, 843, 909 for Guy Roberts at Cornerstone Building Brands.

Where is Guy Roberts based?

Guy Roberts is based in Salisbury, North Carolina, United States while working with Cornerstone Building Brands.

What companies has Guy Roberts worked for?

Guy Roberts has worked for Cornerstone Building Brands, Yum! Brands, American Tire Distributors, Belk, and Epri.

Who are Guy Roberts's colleagues at Cornerstone Building Brands?

Guy Roberts's colleagues at Cornerstone Building Brands include Carlos Gonzalez, Ndimih Brandon, Bill Ryan, Jacob Augustus, and Greg De Boer.

How can I contact Guy Roberts?

You can use AeroLeads to view verified contact signals for Guy Roberts at Cornerstone Building Brands, including work email, phone, and LinkedIn data when available.

What schools did Guy Roberts attend?

Guy Roberts holds Computer Science from Rowan-Cabarrus Community College.

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