-Led store team to receive the 2018 L.L.Bean Retail Store of the Year by consistently exceeding budgeted sales, CX goals, Brand Credit Card budget, Labor expectations, and budgeted Profit. - Promoted over half of the leadership team into position by providing coaching and feedback, setting clear learning plans, and fostering mentoring relationships.-Over the past five years have averaged a 95% Employee Engagement score by seeking team member feedback, hosting regular coffee talks, and connecting leadership decisions to their comments.-Through high quality merchandising decisions, robust replenishment practices and targeted service behaviors increased Sale to Traffics spread by 10 ppts or more four years in a row.

• Successfully opened new store in new center, exceeding sales proforma by 1.5MM in the first year through robust replenishment processes, improving store’s inventory assortment, and distorting labor hours to leverage peak traffic.• Achieved regional top three in units per transaction increase, conversion growth, and sales to traffic spread for first two comp quarters.• Cultivated 95% employee engagement through associate selection, effective communication, and consistent feedback. • Delivered store’s third year of positive sales growth through strategic category management, sales culture development, and consistent merchandise messaging, resulting in stores all-time historical annual sales high. • Built team product knowledge and targeted best margin performance categories, improving Gross Margin over LY by 5% through increased regular price sales.• Provided talent for half of the market’s open leadership positions through accurate talent assessment, effective individual development plans, and ongoing coaching.• As Labor Management Expert, improved district labor performance through regular review of schedules and coaching peers to achieve targeted payroll percent.• Supported consistent district store compliance audit performance through tracking monthly stores’ self-audit results, providing action plan feedback, and advising peers on operational standards updates.

Managed a seasonal store for a video game wholesaler. Developed recruiting process and interview deck for sales associates and assistant managers. Partnered with warehouse and IT team to improve inventory accuracy and ensure timely deliveries to meet customer demand. Set operational policies to manage labor, protect against shrink and eliminate cash variance.

• Improved district key measurable rank from bottom 5% to top 5% regionally in first eighteen months.• Reduced turnover by 55% by developing store manager interviewing skills, creating long term staffing plans, and improving existing team member development.• Collaborated with store managers to establish and implement store marketing plans, delivering 5% customer growth.• Revived lowest performing sales category by increasing team member knowledge and opportunity for customer interaction, resulting in two years of 10% comp growth.• Reduced coffee inventory loss by 43% through effective inventory management.• Developed and promoted eight team members from assistant store manager to store manager.

• Developed training resources to support six states with doubling store counts by coordinating with the store development plan and stakeholders. • Evaluated execution of training programs and provided feedback to ensure efficacy and consistency, including selection and training of store manager trainers and assessment of store manager trainees.• Partnered with Regional Director to construct and deliver ongoing district manager development.

• Set and achieved goals for store performance to ensure partner and customer satisfaction, financial performance, and product quality.• Achieved greater than 10% comp every year.• District labor specialist, market classroom facilitator, and retail manager trainer.