Guy Mcconnell Email and Phone Number
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Global Management ProfessionalI have been in customer facing positions since 1993 in both individual contributor and management roles. I thrive in situations where customer interface is key whether interacting with them directly myself or managing a team of people who do. I have built and managed highly skilled, nimble, successful global teams tasked with delighting customers and ensuring customer satisfaction. Having been on both the pre and post sales side of the business, I am equally comfortable in scenarios of winning a new customers, maintaining and growing existing customers, or escalations where the need is to restore confidence and satisfaction. I am passionate about cultivating relationships that result in customers for life and the success of my colleagues on the job.Craft Beverage Ambassador/Taproom Manager/Brewer/Mead MakerI began home brewing beer in 1990 and making mead in 1992 in Alabama due to a lack of interesting and tasty craft beverage options available at the time. I started out with a small enamel pot doing extract brewing with partial boils and gradually built my home brewery and meadery through DIY projects and equipment acquisitions over the years. I moved it as my job in high tech took me to Florida, North Carolina, and eventually to Colorado. I now brew all grain ales and lagers and meads of all kinds on my three level stainless half-barrel brewing system, all from my own recipe formulations. I also make wine and soda in my home brewery. I spent a lot of time as both a customer and volunteer before working in the industry and I have a true passion for sharing my love of great craft beverages. In addition, my global multi-cultural management experience in high tech makes me an ideal candidate for people management.
Grimm Brothers Brewhouse, Llc.
View- Website:
- grimmbrothersbrewery.com
- Employees:
- 15
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GrimmbassadorGrimm Brothers Brewhouse, Llc.Loveland, Co, Us
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Event Coordinator & Brand AmbassadorGrimm Brothers Brewhouse, Llc. Jun 2023 - PresentLoveland, Colorado, United StatesGrimm Brothers was bought in May of 2023 and I was offered the position of Event Coordinator & Brand Ambassador by the new owners. Duties include scheduling, facilitating, and working in-house events such as live music, birthday parties, blues dancing, trivia, happy hours, dart league, etc. I am also responsible for scheduling and working outside events such as beer festivals, holiday events, the Corn Roast Festival, Oktoberfest, etc. As Brand Ambassador I attend downtown meetings and events and interface with customers, the Chamber of Commerce, magazines, and newspapers to keep the Grimm Brothers Brand front of mind.
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Taproom Manager, Brewer, & SalesGrimm Brothers Brewhouse, Llc. Jun 2014 - Jun 2023Loveland, ColoradoGrimm Brothers Brewhouse is Loveland's oldest Brewery. Established in 2010, we serve an array of award-winning German-style beers as well as many other styles. I perform numerous functions for all segments of the business at Grimm Brothers. My primary role is managing and working in the Taproom serving our beer, delighting customers, and assisting them in choosing a beer they will love. I am responsible for hiring, scheduling, training, and supervising Taproom employees. I also take inventory, order food and supplies, clean the tap lines, prepare and serve food, book and schedule live music and events, and post on Social Media for the Brewery. As a Brewer, I do high-gravity brewing on our 10 BBL system to yield 15 - 16 BBL per brew session of our award winning beers. I also perform packaging such as canning, bottling, and kegging in the Brewhouse in addition to cleaning, maintenance, repair, etc. I have performed lab work such as harvesting and counting yeast to ensure it is healthy and viable. I am also the Sales Rep for Northern Colorado which includes calling on existing accounts, prospecting for new accounts, tastings, events, deliveries, and maintaining a mutually beneficial relationship with customers.
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SabbaticalSabbatical Nov 2013 - Jun 2014Loveland, ColoradoAfter being made redundant in high tech, I decided to take half a year off to relax and enjoy my family and friends. During this time I attended many, many live music events and festivals with my wife and children, as well as volunteered for various companies and causes.
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Sr. Manager, Field Technical Support & Technical OperationsBrocade Jan 2007 - Nov 2013Broomfield, ColoradoBrocade manufactures computer networking hardware, software, and services. Brocade acquired McDATA in 2007. As Sr. Manager, Field Technical Support, I managed a team of Regional Technical Support Engineers located across the USA. This was a small team of elite, rapid response Engineers with responsibility for onsite technical and political escalation handling and resolution at our largest customers. When Brocade acquired Foundry Networks, I hired 13 IP RTSE to handle this responsibility for the newly acquired product lines. I also wrote the job description, hired, and managed the first 6 Onsite Support Engineers (OSE) for Brocade’s Premier Plus Support customers, the presence of which resulted in the highest customer satisfaction ratings across the entire customer base. Additionally, I managed customer escalations and drove them to resolution as part of the Global Escalation Management team, coordinating the efforts of cross-functional teams which maximized customer satisfaction and resulted in customer retention and repeat purchases. As the Technical Management interface to Engineering, Marketing, and Sales, I provided real time information on issues, problems, and trends in the field, ensuring that all organizations were working together on what was relevant to our customers. As Sr. Manager of Technical Operations, I picked up additional responsibilities in 2012 which included coordinating interlocks between all of Technical Support Operations (TSO) and other internal organizations; Engineering, Sales, Field Services, Service Readiness, and the Critical Customer Program (CCP), resulting in clear, crisp cross-functional communication and alignment. I also took over all technical support labs and developed a unified, cohesive lab strategy for all of Global Services. This resulted in increased efficiency and effectiveness with decreased power and cooling requirements through effective management of a $2.8 million annual capital expense budget for the labs. -
Sr. Manager, Pre And Post SalesMcdata Sep 2000 - Jan 2007Broomfield, ColoradoMcDATA was a manufacturer of Storage Area Networking (SAN) hardware and software. Also of the Sysplex Timer, and ESCON Directors for Mainframe computer environments. McDATA pioneered “hot code load” technology, which allowed devices to download and upgrade new firmware without having to be powered down, all the while continuing to pass traffic. I was hired at McDATA as the Sr. Manager of Global Systems Engineering to provide leadership and coordinate training for 100+ global Systems Engineers. I set up and administered the SE Forum online information web site and Tech Center document repository, ensuring the field team achieved maximum efficiency. I supported global field technical and sales resources through training, onsite customer visits & presentations, and delivery of over 300 Executive Briefings for major customers as the hardware, software, and solution architecture technology expert. I was called upon to travel extensively to customers around the world as the Technology Evangelist for McDATA products, resulting in increased sales and adoption of technology. I provided project management for large global customers such as Nestlé which increased customer satisfaction and loyalty. As Sr. Manager of Global Field Services, I also managed escalations and relationships with key OEMs and customers and owned global customer satisfaction. I managed the Global Field Technical Support Team - a small team of elite, rapid response Technical Support Engineers located around the world with responsibility for onsite technical and political escalation handling and resolution. I provided cross functional communication to field teams, OEMs, and customers through Tech Bulletins, Customer Advisory Letters, Technical Newsletters, and White Papers, ensuring timely and effective information flow. I maintained global relationships with OEM Support Organizations (EMC, IBM, HDS) resulting in closer partnerships and increased customer satisfaction.
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Sr. Engineer/Sr. Manager, Field Technical SupportExabyte 1993 - 2000Boulder, ColoradoExabyte was the manufacturer of high density 8mm tape backup drives and tape libraries which provided an order of magnitude increase in capacity at a fraction of the size and cost of existing reel to reel tape backup systems. As a Sr. Field Technical Support Engineer, I supported major OEM customers as the technical half of a Sales team. This included presentations, training, support of evaluations, manufacturing rollouts, and ongoing technical support. I was instrumental in winning Compaq’s business for Exabyte. I was promoted to Manager of the Field Technical Support team in 1998 where I hired and managed the Engineers tasked with supporting our OEMs and direct customers. I also participated on phase review and design review teams, including regular meetings with Executives and Engineering at all levels, and information transfer to the field. -
Electronics Engineering TechnicianIntergraph Corporation 1983 - 1993Huntsville, AlabamaIntergraph was a Computer Aided Design/Computer Aided Manufacturing (CAD/CAM) manufacturer of hardware and software used in mapping, architectural, design, and production applications. As a technician, I performed testing, troubleshooting, and component level repair of Digital Equipment Corporation VAX 11/751 CPU and memory cards, all tape drives and tape controllers, and Printronix line printers. When I moved into Engineering as a Sr. Systems Engineer, I performed evaluation, qualification, and selection of all tape and tape automation technology for Clipper-based UNIX systems, SUN SPARCstation, and Windows NT systems.
Guy Mcconnell Skills
Guy Mcconnell Education Details
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Leading And Managing In Turbulent Times -
Degree Started But Not Completed -
Rets Electronic Institute4.0
Frequently Asked Questions about Guy Mcconnell
What company does Guy Mcconnell work for?
Guy Mcconnell works for Grimm Brothers Brewhouse, Llc.
What is Guy Mcconnell's role at the current company?
Guy Mcconnell's current role is Grimmbassador.
What is Guy Mcconnell's email address?
Guy Mcconnell's email address is gd****@****ail.com
What is Guy Mcconnell's direct phone number?
Guy Mcconnell's direct phone number is (408) 333*****
What schools did Guy Mcconnell attend?
Guy Mcconnell attended Thunderbird School Of Global Management, University Of Alabama In Huntsville, Rets Electronic Institute.
What skills is Guy Mcconnell known for?
Guy Mcconnell has skills like Solution Selling, Storage Management, Iscsi, Vdi, Fcoe, Storage Virtualization, Partner Management, Oracle Enterprise Manager, Data Center, Netapp, Storage Area Networks, Scsi.
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Guy McConnell
Retired Commercial Litigation And Cyberseurity Attorney At Phelps Dunbar LlpTampa, Fl4phelps.com, grflaw.com, phelps.com, phelpsdunbar.com2 +181324XXXXX
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