Guy Mcconnell Email & Phone Number

Loveland, Co, Us

Loveland, Colorado, United States

Grimm Brothers was bought in May of 2023 and I was offered the position of Event Coordinator & Brand Ambassador by the new owners. Duties include scheduling, facilitating, and working in-house events such as live music, birthday parties, blues dancing, trivia, happy hours, dart league, etc. I am also responsible for scheduling and working outside events such as beer festivals, holiday events, the Corn Roast Festival, Oktoberfest, etc. As Brand Ambassador I attend downtown meetings and events and interface with customers, the Chamber of Commerce, magazines, and newspapers to keep the Grimm Brothers Brand front of mind.

Loveland, Colorado

Grimm Brothers Brewhouse is Loveland's oldest Brewery. Established in 2010, we serve an array of award-winning German-style beers as well as many other styles. I perform numerous functions for all segments of the business at Grimm Brothers. My primary role is managing and working in the Taproom serving our beer, delighting customers, and assisting them in choosing a beer they will love. I am responsible for hiring, scheduling, training, and supervising Taproom employees. I also take inventory, order food and supplies, clean the tap lines, prepare and serve food, book and schedule live music and events, and post on Social Media for the Brewery. As a Brewer, I do high-gravity brewing on our 10 BBL system to yield 15 - 16 BBL per brew session of our award winning beers. I also perform packaging such as canning, bottling, and kegging in the Brewhouse in addition to cleaning, maintenance, repair, etc. I have performed lab work such as harvesting and counting yeast to ensure it is healthy and viable. I am also the Sales Rep for Northern Colorado which includes calling on existing accounts, prospecting for new accounts, tastings, events, deliveries, and maintaining a mutually beneficial relationship with customers.

Loveland, Colorado

After being made redundant in high tech, I decided to take half a year off to relax and enjoy my family and friends. During this time I attended many, many live music events and festivals with my wife and children, as well as volunteered for various companies and causes.

Broomfield, Colorado

Brocade manufactures computer networking hardware, software, and services. Brocade acquired McDATA in 2007. As Sr. Manager, Field Technical Support, I managed a team of Regional Technical Support Engineers located across the USA. This was a small team of elite, rapid response Engineers with responsibility for onsite technical and political escalation handling and resolution at our largest customers. When Brocade acquired Foundry Networks, I hired 13 IP RTSE to handle this responsibility for the newly acquired product lines. I also wrote the job description, hired, and managed the first 6 Onsite Support Engineers (OSE) for Brocade’s Premier Plus Support customers, the presence of which resulted in the highest customer satisfaction ratings across the entire customer base. Additionally, I managed customer escalations and drove them to resolution as part of the Global Escalation Management team, coordinating the efforts of cross-functional teams which maximized customer satisfaction and resulted in customer retention and repeat purchases. As the Technical Management interface to Engineering, Marketing, and Sales, I provided real time information on issues, problems, and trends in the field, ensuring that all organizations were working together on what was relevant to our customers. As Sr. Manager of Technical Operations, I picked up additional responsibilities in 2012 which included coordinating interlocks between all of Technical Support Operations (TSO) and other internal organizations; Engineering, Sales, Field Services, Service Readiness, and the Critical Customer Program (CCP), resulting in clear, crisp cross-functional communication and alignment. I also took over all technical support labs and developed a unified, cohesive lab strategy for all of Global Services. This resulted in increased efficiency and effectiveness with decreased power and cooling requirements through effective management of a $2.8 million annual capital expense budget for the labs.

Broomfield, Colorado

McDATA was a manufacturer of Storage Area Networking (SAN) hardware and software. Also of the Sysplex Timer, and ESCON Directors for Mainframe computer environments. McDATA pioneered “hot code load” technology, which allowed devices to download and upgrade new firmware without having to be powered down, all the while continuing to pass traffic. I was hired at McDATA as the Sr. Manager of Global Systems Engineering to provide leadership and coordinate training for 100+ global Systems Engineers. I set up and administered the SE Forum online information web site and Tech Center document repository, ensuring the field team achieved maximum efficiency. I supported global field technical and sales resources through training, onsite customer visits & presentations, and delivery of over 300 Executive Briefings for major customers as the hardware, software, and solution architecture technology expert. I was called upon to travel extensively to customers around the world as the Technology Evangelist for McDATA products, resulting in increased sales and adoption of technology. I provided project management for large global customers such as Nestlé which increased customer satisfaction and loyalty. As Sr. Manager of Global Field Services, I also managed escalations and relationships with key OEMs and customers and owned global customer satisfaction. I managed the Global Field Technical Support Team - a small team of elite, rapid response Technical Support Engineers located around the world with responsibility for onsite technical and political escalation handling and resolution. I provided cross functional communication to field teams, OEMs, and customers through Tech Bulletins, Customer Advisory Letters, Technical Newsletters, and White Papers, ensuring timely and effective information flow. I maintained global relationships with OEM Support Organizations (EMC, IBM, HDS) resulting in closer partnerships and increased customer satisfaction.

Boulder, Colorado

Exabyte was the manufacturer of high density 8mm tape backup drives and tape libraries which provided an order of magnitude increase in capacity at a fraction of the size and cost of existing reel to reel tape backup systems. As a Sr. Field Technical Support Engineer, I supported major OEM customers as the technical half of a Sales team. This included presentations, training, support of evaluations, manufacturing rollouts, and ongoing technical support. I was instrumental in winning Compaq’s business for Exabyte. I was promoted to Manager of the Field Technical Support team in 1998 where I hired and managed the Engineers tasked with supporting our OEMs and direct customers. I also participated on phase review and design review teams, including regular meetings with Executives and Engineering at all levels, and information transfer to the field.

Huntsville, Alabama

Intergraph was a Computer Aided Design/Computer Aided Manufacturing (CAD/CAM) manufacturer of hardware and software used in mapping, architectural, design, and production applications. As a technician, I performed testing, troubleshooting, and component level repair of Digital Equipment Corporation VAX 11/751 CPU and memory cards, all tape drives and tape controllers, and Printronix line printers. When I moved into Engineering as a Sr. Systems Engineer, I performed evaluation, qualification, and selection of all tape and tape automation technology for Clipper-based UNIX systems, SUN SPARCstation, and Windows NT systems.

Global Leadership Certificate, Leading And Managing In Turbulent Times

Bachelor Of Engineering (Beng), Electrical, Electronics And Communications Engineering, Degree Started But Not Completed

Associate Of Science (As), Electrical, Electronic And Communications Engineering Technology/Technician, 4.0