For over 20 years, I’ve been lucky to get in the trenches doing what I love. My career has taken me across the U.S. and abroad to work with subject matter experts, technical teams, and internal / external clients who run the gamut from novice to savvy user. My wheelhouse is creating client-centric implementation experiences that are well, magical! I thrive in full platform provisioning and setup along with an energetic transfer of knowledge to others to empower clients to compete in today’s technical and data-driven world. I’ll take deep dives where needed—analyzing business requirements, to managing projects, to doing the install, to post-implementation client support.I love to see the ah-hah look or hear the “I love it!” tone, and of course, to help people succeed. Some of my own success stories:In Business Analyst, Senior Product, Training and Client Support roles with Nielsen, I Served as SME liaison on technology product requirements and worked on site with technical teams at Swiss-based Partner Company.Led live – classroom training and coast-to-coast online trainings (using WebEx, Go-To Meeting, Teams, and Zoom) / demonstrations for trainees from Los Angeles to New York.Orchestrated train-the-trainer, new hire and end-user trainings on desktop and SaaS systems from new rollouts to new versions. Writing the curriculum … one-on-one trainings to presentations at national broadcasting conventions, I’ll sell, show and support. I will take care of clients, whether they embrace or shy away from the latest products. My purpose is to demonstrate their new system will add value and should be understood. If you think I can help you; or you just want to get in touch, feel free to email me at guy.forisha@gmail.com or call me at (813) 774-8498.