Guy Fridental Email & Phone Number

Hod Hasharon, Central, Israel

⦁ Characterization and analysis of complex organizational, business processes in front of key factors on client's end, in areas such as Logistics, Procurement, Real-estate, Client Service and Sales. Parallel management of multiple projects in a sensitive, complex and dynamic environment.⦁ Application of customer's needs via "Priority", ERP system, using advanced tools such as business and data rules, BPM management in the organization's critical processes, control over user privileges, designing screens and print templates and generating customized reports.⦁ Implementation of developments and systems and delivery of end-to-end support for senior users. Preparation and execution of personal and group professional trainings.⦁ Comprehensive manual tests of various developments, preparation and full documentation of tests scenarios and maintain communication with the development team.⦁ Complete escort after the project goes live, providing 2nd line support for issues that may arise, full responsibility until the ticket is closed.

Tel Aviv Area, Israel

Hold charge of most of the significant, meaningful and complicated projects of the company.The role consists of managing and comprehensive accompaniment of the project, from stage 1 – Characterization of client's demands and wishes, through the writing of a detailed, thorough document with the vendor (Developer) to the later stages of QA testing, Guidance and Implementation at client's end.⦁ Full control and management of "Priority", ERP Software.⦁ Using professional tools like Macro, SQL and Certificate of "Cora Sequence" BPM Developer Course.⦁ Integrating between complex factors within and outside the company. ⦁ Work under pressured conditions, and clear time and money resource frameworks for each project.⦁ Independently manage large-scale projects such as: Digital Prescriptions, Payment by standing order, BPM process management system, Digital Referrals, Task Management and much more.⦁ Carrying out multiple and individual guidance, as part of the various projects.

Rosh Haayin, Hamerkaz (Central) District, Israel

As leader of the System Support team in the company, my responsibilities consist of 2 sections:Software Support: * Technical support- All-round Professional IT support for Company’s Nursing, Man-Power, Salary, Agriculture and Money Transfer CRM’s.* Perform backups and Manual version update of Software at client-side.* PC Technician – fulfilling PC recovery duties and tasks.* QA testing (Manual, Sanity, Load ,etc..).* Database manipulation.* Software installations (Printer and scanners drivers, electronic signature, etc).System Support:* Servers Maintenance- day-to-day monitoring and optimization of company’s cloud servers.* Active Directory Management (user permissions, add\remove, group policy).* Domain Management (set-up, update).* Exchange Server Management (set-up, disable E-Mail accounts and mailboxes).* PC takeovers.

My responsibilities includes providing 1-Tier support to Migdal's insurance agents and clerks.In order to maintain business continuity, some day-to-day jobs are required: * Guide and train the caller throughout the process, until the problem is fixed. * Perform software and hardware installations. * Perform PC takeovers through various utilities. * Manage user's profile, features and licenses. * High level of serviceability: politeness, courtesy and calmness, even during tense rush hours.In addition, I independently manage and run the help-desk support to one of the biggest insurance agencies in the country, "Shaham", divided to employees, clerks and agents. part of the tasks: * Real-time decision making. * Hardware (Scanners, printers, etc). * Software (Glitches varied to all Leading insurance companies in Israel). * User control (Locked users, Password management, Add\​Remove users and permissions). .

Petah Tikva

The job involves data cleansing, ratification and validation permissions, contact insurance agents and clerks, using sophisticated and sensitive insurance systems.

Hod Hasharon, Israel

Roles of organizing the store, be in charge of the cashbox, Customer service etc..

Ra'Anana, Israel

Responsible for maintaining security of one of Amdocs buildings in the complex by guarding the building from within, by so maintaining a normal lifestyle of the employees.

Petah Tikva, Israel

Besides from being a cashier, I offered service to customers and organized the storage at the store.

Bachelor Of Arts (B.A.), Management Information Systems, General

Education record