Veeva CRM and business enablement through technology

IT Consulting for strategic planning, enterprise architecture, and solution design. Majority of work in Commercial/Sales Operations space managing Veeva CRM system and process automation.

Veeva CRM (Analytics, Administration, Enhancements), Master Data Management, Governance

Provided technical, project management, business process, and customer management expertise to continuously improve support services, capabilities, and user acceptance of all commercial applications. Daily interaction with business owners to document and prioritize issues, requests, and needs as well as provide feedback on possible solutions and approaches. Represented business stakeholders with technical team to ensure accurate exchange of information. * Enabled improved metrics analysis through consolidation of all field personnel from multiple applications onto Veeva’s Vault CRM, streamlining and simplifying application management and centralizing all call information for better metrics analysis.* Initiated and led implementation of Informatica Cloud* Streamlined user requirements by configuring single sign-on to Veeva CRM and Veeva Vault.

- Lead RFP process for new SFA system to replace the Target Software system. Quickly determined a shortlist of vendors, Veeva, Cegedim and Synergistics. Responsible for internal customer discussions and demos to all levels of management including members of our senior staff. By clear definition and scoring, Veeva was determined to be the winner. - Successfully delivered the first configuration in Veeva for the KAMs in less than 30 business days from the time the MSA contract was signed with Veeva.- Managed all aspects of the business relationship with Veeva account executive and management team- Forethought to use the Veeva system for our Medical Science Liaisons (MSL) proved a superior choice from the paper system. The MSL configuration was deployed in approx 30 business days after the KAMs- Completed massive project to on-board the sampling field forces including a validated Sampling module in Veeva CRM within 6 months from the MSL deployment- Successfully hired ERP Administrator and quickly transitioned all tasks to this individual through guided sessions of learning and documentation - Responsible for supervising all aspects of the SFA system (Target Software)- Created job description, interviewed and hired a direct report to manage the Revenue Management system (Model N) for our Managed Markets department. - Architected and developed an application in C# and SQL Server to format the customer and sales data for the Model N system- Lead Model N implementation for operational go-live of Government Pricing module to Dec 2009.- Promoted to Business relationship manager for Business Development in all their efforts for all of Salix- Took over the responsibilities of the Salix virtual data room for Business Development- Lead the initial system research for Learning Management Systems for Salix by partnering with the HR and Sales Training teams

Liaise with business stakeholders and project teams as technical expert and go-to resource for a variety of daily and project-oriented responsibilities. Assisted with conceptualization, development, and implementation of custom applications using Visual Studio (C#) that automated tasks, improved information access, and streamlined operations. * Directed migration of primary database server and 15 databases with minimal user impact. * Created data integrations that eliminated manual work.* Built highly customized application that saved finance team three days.

Initially contracted to perform data validation and quality control for large-scale checking application, and within 6 months offered full-time position in Clinical Trials Department as a developer, data analyst, and computer technician. * Contributed to architecture and redesign of CTPM application. * Selected to travel on business twice to Belgium, first to install a new LabCorp lab and CTPM application on all workstations and second to meet with LabCorp Clinical Trials customers regarding implementation requirements.

Responsible for sales, operations, and merchandising of multimillion dollar retail location.- Positions held at Egghead: General Manager (2 stores), Merchandising Manager, Operations Manager, Sales Associate- As General Manager, managed and lead store employees to earn the #1 store position in the company with gross sales exceeding $10M- Created and implemented a plan to reduce the amount of returned items to the warehouse. Returned hardware items were inspected by our on-site technician, with confirmation of proper working order, the items were marked down by a small percentage and labeled as an open box. An installation discount was also placed on the item if our technician performed the installation to guarantee the device is working correctly for the customer. Through this effort we reduced our returns by more than half. The shipping cost directly impacted our Operating costs in a positive flow, we were able to guarantee proper working order for a customer when installed in the store, and this resulted in more satisfied customers returning to our store.- Managed up to 4 direct reports and a total of almost 30 employees during peak holiday sales