Guy Gryphan Email & Phone Number

Madison, WI, US

United States

• Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience, and drive growth.
• Conduct market research to identify and fill product gaps.
• Work directly with MGE residential customers.
• Respond to customer inquiries about programs and technologies.
• Develop product pricing and positioning strategies.
• Drive product launches and develop marketing strategies, including working with Corporate Communications and other Energy Products and Services team members.

• Ensure accurate and timely bill creation, verifying that all rate calculations are correct andpolicies are followed
• Lead accounts receivable and escalated collection efforts
• Assist members with energy conservation, education of rate schedule options and usage analysis
• Advise, educate, and assist members with technologies such as smart meters, distributedgeneration and electric vehicles
• Support efforts with business and community development
• Create, delegate, analyze and process a daily, weekly and monthly energy reports

Madison, Wisconsin Area

➢ Subject matter expert for multiple customer self-service programs, functions, practices and procedures➢ Product owner for Fixed Amount Bill pilot program achieving a retention rate of 97%➢ Project Manager for Paperless Billing Auto-enrollment conversion, increasing participation by 15%➢ Develop customer surveys through Survey Monkey to learn customer.

Deforest, WI

➢ Managed chamber staff and volunteers, lead multiple committees and community groups➢ Oversaw chamber membership efforts, including recruiting new and maintaining current membership➢ Maintained a 98%-member retention rate while growing new memberships by 22%➢ Organized customer focus groups learning the desires and opinions of members➢ Identified Chamber.

Madison, WI

➢ Organized, planed and presented community Run/Walk and Making Strides events for up to 1,200 participants➢ Identified and developed key professional relationships, which helped to achieve the company’s financial goals➢ Implemented volunteer succession strategies to ensure leadership satisfaction and development

West And Northeast Branches

➢ Managed, recruited, interviewed, hired, trained and evaluated 40+ front line and management staff➢ Provided overall leadership development and operation of Membership and Marketing Department➢ Organized customer focus groups learning the needs of the customer➢ Developed, implemented, monitored and provided corrective action for an annual budget of $1.2.