Guy Robinson Email & Phone Number

London, Gb

Responsible for managing the voice domain IT budget, roadmap and demand. Accountable for annual price change order journey and notification delivery to support £250m NPV target, customer experience and operations targets.  Delivered price change on a compressed timescale (3 vs 9 months) by correctly anticipating key risks. Delivered a complex new capability at the same time to meet regulatory requirements. Defined a new order journey concept, on the same compressed timeline, to mitigate negative PR, customer complaints and churn, and enabled its delivery by negotiating a deeper collaboration and new way of working between two teams who were not ready to work together after a negative previous engagement. Currently pitching a simplified approach to price changes that should reduce implementation costs by 85% while delivering more trading flexibility to respond to competitors on short notice.

London, Gb

Responsible for agreeing BT TV order, fulfillment and billing requirements. Accountable for managing delivery of customer experience, cost and operations targets.~ Delivered BT UHD(Ultra High Definition) successfully on crash schedule to reach market before Sky.

London, Gb

Brought in to negotiate the detailed business requirements and deliver BT Sport order, billing and fulfilment journeys(14,000+ orders per hour) right first time to a fixed launch date. Succeeded.

London, Gb

Responsible for the BT Business Broadband and Value Added services agent sales and fulfilment systems supporting £2.2b in annual turnover. Won commendation for accelerating development by 2.5x with the same resources.  Recognized for understanding commercial, operational and technical aspects of the business and finding innovative IT and process solutions to transform the business while redeveloping the systems stack.

London, Gb

Engaged BT’s commercial divisions to identify re-useable IT development opportunities to underpin enhanced or lower cost bids.  Defined and developed the business engagement team’s role definition and tools and designed and delivered a highly praised intranet catalogue to improve BT’s bid process. Developed use case, specification, plan and business case buy-in to use BT’s cloud service to save a minimum of 380 FTE in software development effort while reducing software development cycle times.  Identified and implemented a 50% cost savings for BT’s Digital Vault cloud service. Established a more robust governance structure, which further reduced costs and failures.

London, Gb

Responsible for identifying and pitching new propositions to deliver step changes in revenue, and writing consumer strategy papers for MD of BT Retail.  Developed a £100m/year customer data proposition and pitched to the CEO of BT Retail (£7b revenue) and CEO of BT Plc., Executed partnership and operational delivery. The goal was to dramatically improve the monetization of BT consumer data, and improve loyalty while providing a new rapid, low cost insight tool for business customers. Joined BT through their Future Leadership ProgramGraduated in 3 months vs. 18-24. As selected to formulate and deliver portions of BT’s consumer strategy.

Developed state of the market report for firm’s investors to showcase an industry and encourage further investment. Also reviewed business plans and contributed to post pitch assessments.

Led definition of an attractive entry point into wind-power development. However, integrated extensive primary and secondary research to determine that industry factors were unfavorable for Kyte’s business model.

Established and managed an advanced fiber-optic production department, including setup of the ERP system and ISO 9001 certification. Managed production team and developed the production process.Joined as a Mechanical EngineerDeveloped the opto-mechanical design for a tunable dispersion compensation fiber optic product. Took the initiative and compared the product specification to practical market applications, determining that the specification needed to be revised. Convinced executive management and drove changes saving 6 months.

Galway, Ie

Managed the fiber optic attenuator (optical equivalent of resistor) product line, representing half the division’s income (about $10m). Interfaced with customers to resolve product quality and design issues. Coordinated with marketing and sales to ensure translation of product requirements to engineering design and manufacturing process. Conducted product failure analysis and established appropriate corrective action. Mechanical Engineer: Research & Development Delivered an opto-mechanical telecommunications switch in 6 months versus a large, well funded team, with an 18 month head start on the same product. Improved manufacturability of micro-optic DWDM product.

Bethesda, Md, Us

Responsible Equipment Engineer Final technical and commercial authority for the Lockheed Martin deployment and solar tracking mechanisms on 60 Iridium telecommunications satellites providing worldwide cell phone coverage. Designed components on orbiting satellites.Program-managed a small team for delivery of all components to schedule, reliability and cost. Managed the specification, test, statistical process control, and integration at multiple suppliers.

Mba, Entrepreneurship, Strategy, Marketing, Finance

Game Theory, Statistics

B.S., Mechanical Engineering, Minor: Economics